Forum Topics
Technical Support: New Interface
Doug,
In the spirit of finding bugs, it seems that buying credits from the new interface (on IE11) does not support entering promo codes. And it seems impossible to scroll through or select among multiple credit cards - only 2.5 cards appear from the drop-down & no scroll-bar is visible.
While I remain in the "old interface" camp, I suppose the move to HTML5 was inevitable. Thanks for the explanation & the fixes. Quote
In the spirit of finding bugs, it seems that buying credits from the new interface (on IE11) does not support entering promo codes. And it seems impossible to scroll through or select among multiple credit cards - only 2.5 cards appear from the drop-down & no scroll-bar is visible.
While I remain in the "old interface" camp, I suppose the move to HTML5 was inevitable. Thanks for the explanation & the fixes. Quote
Created by:
calrichblue
3/13/14 @ 1:53am
(EST) |UTC - 5:00
Location: California
Posts: 39
I like the bigger picture and nothing else. I was in my favorite model's room on Monday and I showed up as a gray instead of his fan club color. All of his other fan club members were gray too. I'm all for change and improvement, but make sure it works before you implement it.
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Created by:
ourjeffie
3/13/14 @ 2:37am
(EST) |UTC - 5:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 44,584
It's understandable that many of you who are Flirt4Free veterans are a little frustrated with changes to the experience. The changes that we've implemented are a bit disruptive, especially when there have been some kinks to work out right out of the gate. Though understand that we aren't making these changes just to make changes.
I've been around the site for 10 years now so I guess I can claim to be a Flirt4Free veteran. I wasn't "frustrated with changes to the experience" but I was irritated that a new interface was thrust upon us with no warning or explanation and apparently for no reason. The subject was raised separately by members in this forum as well as in the Male Performer Forum, the Female Performer Forum and apparently the General Discussions Forum. The discussion was therefore fragmented and most of the feedback, from newer members and well as from veterans, was negative. Eventually we got an explanation of the reasons for the changes in Post #20 in this forum.
In my opinion something as significant as a new interface should have been announced in advance in the News and Announcements Forum together with an explanation of why the changes were being made and what benefits and improvements we could expect. That way we would have had something to look forward to and I suspect the reaction would have been more positive.
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does the new interface need a faster connection to work correctly?
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does the new interface need a faster connection to work correctly?
...additionally: what are the requirements for the new interface anyway? I think, Ive still seeing the old one.
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...additionally: what are the requirements for the new interface anyway? I think, Ive still seeing the old one.
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I am not sure how many of you know this but this is more like a beta phase. That is why there is still the option to use the old interface. If this was just rolled out as the only one I could see the uproar. You all have the option to switch back but I am sure they would appreciate the helping finding issues before it becomes the permanent interface. Just my 2 cent. Feel free to give me the change if you don't want it.
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Created by:
ourjeffie
3/13/14 @ 10:08am
(EST) |UTC - 5:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 44,584
As far as I could see I didn't have an option to use the old interface
However I see that now I have reverted to the old interface, as far as I can see without an option to use the new one Quote
Created by:
vs_doug
3/13/14 @ 1:30pm
(EST) |UTC - 5:00
Location: VS Media Inc.
Posts: 196
@fozzzy, I meant to address this yesterday, there have been some reports of people having connection problems. Investigating this, I found a problem yesterday relating to IE9 and I should have that resolved either today or tomorrow.
@VHam, good catch on the CC drop down. Lowell and I will update that to work better. In terms of promo codes, we do have that within our standard billing page but have never offered that within our interface based billing pages. I'll see what I can do about that.
@calrichblue, You are right, there is an issue with one of our fanclub colors. We've already tracked down the ID and we'll have a fix in place for that today.
@wrench01, the new interface shouldn't require a faster connection than the old. With the same connection as before we're already seeing the load time decrease by about a second with this interface. We have some plans to optimize the very few assets we use in this interface and that should shave a few hundredths of a second off of the load time. Video performance should be the same since it's still the same stream coming through your connection.
@bisporti23 @ourjeffie, The initial offering of this interface was for VIP's and new users. Once we iron out some of these wrinkles we will begin expanding the offering to a larger percentage of our users.
-Doug Quote
@VHam, good catch on the CC drop down. Lowell and I will update that to work better. In terms of promo codes, we do have that within our standard billing page but have never offered that within our interface based billing pages. I'll see what I can do about that.
@calrichblue, You are right, there is an issue with one of our fanclub colors. We've already tracked down the ID and we'll have a fix in place for that today.
@wrench01, the new interface shouldn't require a faster connection than the old. With the same connection as before we're already seeing the load time decrease by about a second with this interface. We have some plans to optimize the very few assets we use in this interface and that should shave a few hundredths of a second off of the load time. Video performance should be the same since it's still the same stream coming through your connection.
@bisporti23 @ourjeffie, The initial offering of this interface was for VIP's and new users. Once we iron out some of these wrinkles we will begin expanding the offering to a larger percentage of our users.
-Doug Quote
Created by:
gofish
3/13/14 @ 7:33pm
(EST) |UTC - 5:00
Location: IN YOUR DREAMS
Posts: 1,817
I am not sure how many of you know this but this is more like a beta phase. That is why there is still the option to use the old interface. If this was just rolled out as the only one I could see the uproar. You all have the option to switch back but I am sure they would appreciate the helping finding issues before it becomes the permanent interface. Just my 2 cent. Feel free to give me the change if you don't want it.
Yep sure would like to switch back to the old format, but there is no where on the screen where I can find that option. Is there any help out there?
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Yep sure would like to switch back to the old format, but there is no where on the screen where I can find that option. Is there any help out there?
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Created by:
mykeylikesit
3/13/14 @ 9:10pm
(EST) |UTC - 5:00
Location: Forever searching
Posts: 32
@gofish you can return back to the old version by clicking the green 'Use Old Interface' button in the upper right corner of the screen when you're in a room.
There is no green button in the upper right corner of my screen.
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There is no green button in the upper right corner of my screen.
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Created by:
fozzzy
3/13/14 @ 9:59pm
(EST) |UTC - 5:00
Location: In a state of confusion
Posts: 151
There is no green button in the upper right corner of my screen.
There is no green button in the upper right corner of my screen.
There is no green button in the upper right corner of my screen.
I do not see a green button in the upper right corner either. Thank you for your response to my posts. While not all that excited about the changes, having been a member since 1999 or there abouts I have suffered through all the other changes made to the site, I guess I can live with this one or do the smart thing and just coming back.
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There is no green button in the upper right corner of my screen.
There is no green button in the upper right corner of my screen.
I do not see a green button in the upper right corner either. Thank you for your response to my posts. While not all that excited about the changes, having been a member since 1999 or there abouts I have suffered through all the other changes made to the site, I guess I can live with this one or do the smart thing and just coming back.
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Created by:
gofish
3/14/14 @ 1:40am
(EST) |UTC - 5:00
Location: IN YOUR DREAMS
Posts: 1,817
Sorry to hear that you're not a fan of the new interface. Grey users can still be blocked by choosing the block users button within the chat menu like the previous interface. I am working out a small cookie problem that will make that setting, the sound and font size settings remembered again like the last interface. That will be in place tomorrow.In terms of the model bio not popping up in a new page, we wanted to introduce a type of navigation that would allow our users the ability to do everything in one spot, making the chat panel flexible space that can be used to browse for other models, buy more credits and chat. Now instead of taking you away from the action when you want to look at the bio or buy credits, you can do it all in one spot and on the same page.Thank you for the feedback and take care.Doug
Sorry to hear that you're not a fan of the new interface. Grey users can still be blocked by choosing the block users button within the chat menu like the previous interface. I am working out a small cookie problem that will make that setting, the sound and font size settings remembered again like the last interface. That will be in place tomorrow.
In terms of the model bio not popping up in a new page, we wanted to introduce a type of navigation that would allow our users the ability to do everything in one spot, making the chat panel flexible space that can be used to browse for other models, buy more credits and chat. Now instead of taking you away from the action when you want to look at the bio or buy credits, you can do it all in one spot and on the same page.
Thank you for the feedback and take care.
Doug
Hey Doug thanks for the posting. Sorry just not a fan of this new interface. The blocking of the grey was really no big deal. With the old interface one could remain in the chat room and review the model's complete BIO, but not the case now. The text line to write messages is far too small and often part of the text gets lost on the end of the text box.
Being that I use firefox as a browser I find getting into chat rooms take a lot longer. Often end up having a connection problem which was never the case under the old interface. The old interface may have not been the best but was far easier to navigate than this new one which seems to be a BETA version. Think we all know how BETA versions work.
Rather than spend time doing these crazy software upgrade might it not be better to invest more time in the models who are on the site.
There are so many new sites popping up these days it seems. Might the better approach be to provide a site where models know they will get the best support and members know that they will be appreciated for joining up.
Hope someone will give some thought to what I have said. Thank you.
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Sorry to hear that you're not a fan of the new interface. Grey users can still be blocked by choosing the block users button within the chat menu like the previous interface. I am working out a small cookie problem that will make that setting, the sound and font size settings remembered again like the last interface. That will be in place tomorrow.
In terms of the model bio not popping up in a new page, we wanted to introduce a type of navigation that would allow our users the ability to do everything in one spot, making the chat panel flexible space that can be used to browse for other models, buy more credits and chat. Now instead of taking you away from the action when you want to look at the bio or buy credits, you can do it all in one spot and on the same page.
Thank you for the feedback and take care.
Doug
Hey Doug thanks for the posting. Sorry just not a fan of this new interface. The blocking of the grey was really no big deal. With the old interface one could remain in the chat room and review the model's complete BIO, but not the case now. The text line to write messages is far too small and often part of the text gets lost on the end of the text box.
Being that I use firefox as a browser I find getting into chat rooms take a lot longer. Often end up having a connection problem which was never the case under the old interface. The old interface may have not been the best but was far easier to navigate than this new one which seems to be a BETA version. Think we all know how BETA versions work.
Rather than spend time doing these crazy software upgrade might it not be better to invest more time in the models who are on the site.
There are so many new sites popping up these days it seems. Might the better approach be to provide a site where models know they will get the best support and members know that they will be appreciated for joining up.
Hope someone will give some thought to what I have said. Thank you.
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Posted this in the General Information forum yesterday, but no response, so I'll try it here since it just happened again.
Three times now I have waited for Favorite models to come out of a private chat or from break, only to find out after refreshing my Notifications page that the models had logged out. However, the chat rooms remained open, simply displaying "In Private Chat" or "In Multi-User Chat" or, in this third case, "on break". In one case, the model said she tried to greet me out loud, except that I did not respond because I did not hear anything. I am hoping that this is just a glitch that can be remedied quickly, because I would hate to offend any models by not responding to them. Quote
Three times now I have waited for Favorite models to come out of a private chat or from break, only to find out after refreshing my Notifications page that the models had logged out. However, the chat rooms remained open, simply displaying "In Private Chat" or "In Multi-User Chat" or, in this third case, "on break". In one case, the model said she tried to greet me out loud, except that I did not respond because I did not hear anything. I am hoping that this is just a glitch that can be remedied quickly, because I would hate to offend any models by not responding to them. Quote
... The initial offering of this interface was for VIP's and new users. Once we iron out some of these wrinkles we will begin expanding the offering to a larger percentage of our users.
-Doug
To summ up the status quo:
- a selected group has the new interface, the rest doesnt
- some have a green button to switch back to the old one, some dont
- quite a few dont like the new interface overall with the exception of a larger video-size
- it seems the "innovation" is quite bug-infested
... tbc...
Bisport Quote
-Doug
To summ up the status quo:
- a selected group has the new interface, the rest doesnt
- some have a green button to switch back to the old one, some dont
- quite a few dont like the new interface overall with the exception of a larger video-size
- it seems the "innovation" is quite bug-infested
... tbc...
Bisport Quote
Created by:
stinks
3/14/14 @ 3:00am
(EST) |UTC - 5:00
Location: member since february 2010
Posts: 1,039
To summ up the status quo:
- a selected group has the new interface, the rest doesnt
- some have a green button to switch back to the old one, some dont
- quite a few dont like the new interface overall with the exception of a larger video-size
- it seems the "innovation" is quite bug-infested
... tbc...
Bisport
Bisport look at it this way with the new interface I save a lot of money on here I use 0 credits now.
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