I am having a similar problem in viewing both free videos as well as my paid VODs. It just flickers continuously when I hit play. It happens for all free and frequently for my paid ones, but not every model. Please advise.
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I am having a similar problem in viewing both free videos as well as my paid VODs. It just flickers continuously when I hit play. It happens for all free and frequently for my paid ones, but not every model. Please advise.



Hello JC,

We would like to help you troubleshoot this issue. Can you tell us which browser you are using and if you have flash player enabled? If you are still having issues please reach out direct @ customerservice@vsmedia.com


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I have been having this same issue and have multiple times contacted support about it. They send me one reply asking me to tell them what the error is (it is the same one everyone is running into here of course), and then I have gotten nothing since. I have contacted support 3 different times about it, and never has it been resolved.

It seems that ever since they changed to using the JW Player, these problems have come up. Either they should consider trying another player, or work with the company that provides this player to get these issues resolved.

And I tried again to watch videos from my recorded live shows section, and I'm still getting the error "Error loading media: File could not be played". Yes flash is enabled, and yes I tried reloading the page. Next suggestion? Quote