Forum Topics
Technical Support: Online Notifications Working?
My e-mail notifications are also not working.
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Apparently they are trying to fix it but it would be helpful if they posted on here to tell us they are trying to fix it.
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It would be good if support provided an update on this issue given we are approaching a week now since notifications stopped working.
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I’m not receiving my usual e-mail notifications when purchasing credits… 
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I’m not receiving my usual e-mail notifications when purchasing credits…
Yes! Now that you mention it, I didn't get the email notifying me of my VIP renewal. Went through, but good to have email confirmation.
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Yes! Now that you mention it, I didn't get the email notifying me of my VIP renewal. Went through, but good to have email confirmation.
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Hi all,
Anyone else noticed that online notifications (the bell icon) are not showing up? Tried clearing cache and resetting preferences across Firefox and Chrome.
Xav.
Same here. Haven't gotten notifications since last week. I count on them to know when my favs are online.
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Anyone else noticed that online notifications (the bell icon) are not showing up? Tried clearing cache and resetting preferences across Firefox and Chrome.
Xav.
Same here. Haven't gotten notifications since last week. I count on them to know when my favs are online.
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Notifications are working properly. Will reach out via email for further assistance. - JG
They are working? How do we fix it?
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They are working? How do we fix it?
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They are working? How do we fix it?
If they are working it must be in some far off land none of us are in. Quote
I'm not getting email notifications when the model is online.
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Also not getting emails or notifications
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Created by:
sirlickslot69
5/12/23 @ 6:38am
(EDT) | UTC - 4:00
Location: Southeastern USA
Posts: 641
FYI guys I got this email this morning from Customer Service
Hello,
Thank you for taking the time to contact us via the forums. We want to work with you to get this issue fixed as quickly as possible and will be escalating it to our technical support team to investigate. Before we can escalate it for you we do need some more information. We noticed you have a gmail email address connected to your account. With this in mind we wanted to make sure that you have checked your spam folders and have customerservice@vs.com as well as newsletters@vs3.com due to gmail security often sending these emails to spam. Also, we were able to confirm an online notification email was sent to you on 5/11/23 at 6:54 a.m. est regarding model Amanda Browns. If you have not already done so can you please add customerservice@vs.com and newsletters@vs3.com to your whitelist. If you still do not receive any emails from us within 24 hours after doing so please reply to this email letting us know specifically which emails you are not receiving. Thank you
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by replying to this email or calling us at 1-800-685-9236. A representative will always be available to assist you.
This was my response..
Good Morning, Thank you for responding to my forum post.
First, let me say I have been a very active VIP member here for 5 years. I have learned most of the usual fixes that are suggested for the average technical glitches that occur here onsite. Clear cookies and cache, refresh browser, reboot pc, reboot router/modem etc.. I have always had email notifications on this account with this email address, and I also have another account with different email address. The issues I am having are on both accounts, on multiple devices.. pc, wireless mobile and laptop. I use Chrome on pc and laptop, but have also tried Edge and Firefox. I use Safari, Edge and Chrome on my mobile device. My pc uses Windows 10, I have 500 mps internet service from very reliable provider. My mobile device is iPhone 13 with the most current iOS16.4.1(a) update & 5G service.
While the issue of not receiving notifications is somewhat annoying I can live with that if some of the other technical glitches could be addressed and corrected. BTW I did not receive the online notification from Amanda Browns that you referenced in your email.
1. Over the past several weeks/months increasing number of failed attempts to enter performer’s rooms, multiple audio/video freezes, longer lag time, multiple failed c2c launches in private shows as well as open chat, and unexpected disconnects. I have tried all browsers, all in room viewers.. LOW, UL, SD and the no longer available NANO at all settings, 720, 360, 270, & AUTO.
2. Beginning sometime late November, early December 2022 I lost the ability to Tag/Add description to VODs I recorded during shows I produced. I can “Write A Review”, but I cannot “Tag/Add Description”. I contacted Live Support, who told me to email Customer Service, which I did. I got the standard refresh, reboot, clear cache, response, which I had already done multiple times before I contacted anyone. I sent screen sh0ts and we did that little technical dance for 3-4 emails, then I get “we’re sending this up to our tech teams” .. To date no other communication on this issue……
I only made the forum post in response to other’s that were voicing their frustration at some if the same issues I mentioned here. I would like to know what we can expect as members, especially VIP members, in regards to addressing these issues?
I truly enjoy this site and I promote it to others that make comment about other sites and the services available there. I use F4F almost exclusively for my entertainment and I hope things can be resolved to make it a better, more user friendly customer experience.
Thank You
SirLicksLot69
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Hello,
Thank you for taking the time to contact us via the forums. We want to work with you to get this issue fixed as quickly as possible and will be escalating it to our technical support team to investigate. Before we can escalate it for you we do need some more information. We noticed you have a gmail email address connected to your account. With this in mind we wanted to make sure that you have checked your spam folders and have customerservice@vs.com as well as newsletters@vs3.com due to gmail security often sending these emails to spam. Also, we were able to confirm an online notification email was sent to you on 5/11/23 at 6:54 a.m. est regarding model Amanda Browns. If you have not already done so can you please add customerservice@vs.com and newsletters@vs3.com to your whitelist. If you still do not receive any emails from us within 24 hours after doing so please reply to this email letting us know specifically which emails you are not receiving. Thank you
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by replying to this email or calling us at 1-800-685-9236. A representative will always be available to assist you.
This was my response..
Good Morning, Thank you for responding to my forum post.
First, let me say I have been a very active VIP member here for 5 years. I have learned most of the usual fixes that are suggested for the average technical glitches that occur here onsite. Clear cookies and cache, refresh browser, reboot pc, reboot router/modem etc.. I have always had email notifications on this account with this email address, and I also have another account with different email address. The issues I am having are on both accounts, on multiple devices.. pc, wireless mobile and laptop. I use Chrome on pc and laptop, but have also tried Edge and Firefox. I use Safari, Edge and Chrome on my mobile device. My pc uses Windows 10, I have 500 mps internet service from very reliable provider. My mobile device is iPhone 13 with the most current iOS16.4.1(a) update & 5G service.
While the issue of not receiving notifications is somewhat annoying I can live with that if some of the other technical glitches could be addressed and corrected. BTW I did not receive the online notification from Amanda Browns that you referenced in your email.
1. Over the past several weeks/months increasing number of failed attempts to enter performer’s rooms, multiple audio/video freezes, longer lag time, multiple failed c2c launches in private shows as well as open chat, and unexpected disconnects. I have tried all browsers, all in room viewers.. LOW, UL, SD and the no longer available NANO at all settings, 720, 360, 270, & AUTO.
2. Beginning sometime late November, early December 2022 I lost the ability to Tag/Add description to VODs I recorded during shows I produced. I can “Write A Review”, but I cannot “Tag/Add Description”. I contacted Live Support, who told me to email Customer Service, which I did. I got the standard refresh, reboot, clear cache, response, which I had already done multiple times before I contacted anyone. I sent screen sh0ts and we did that little technical dance for 3-4 emails, then I get “we’re sending this up to our tech teams” .. To date no other communication on this issue……
I only made the forum post in response to other’s that were voicing their frustration at some if the same issues I mentioned here. I would like to know what we can expect as members, especially VIP members, in regards to addressing these issues?
I truly enjoy this site and I promote it to others that make comment about other sites and the services available there. I use F4F almost exclusively for my entertainment and I hope things can be resolved to make it a better, more user friendly customer experience.
Thank You
SirLicksLot69
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Come on F4f time to sort this big problem out, it has been going for far too long now, GET YIUR FINGER OUT AND DO SOMETHING ABOUT IT!!!!!
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Not received any emails from F4F in over a week which I thought was unusual but I see now its not just me
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Email notifications of model coming online and model VOD availability may actually be fixed !! 
I received my first email notification of model coming online and several others of BOTH types starting at 8:38 PM ET.
Thank you VS Team for FINALLY finding a resolution to this long-standing problem !!
Woody Quote
I received my first email notification of model coming online and several others of BOTH types starting at 8:38 PM ET.
Thank you VS Team for FINALLY finding a resolution to this long-standing problem !!
Woody Quote
Email notifications of model coming online and model VOD availability may actually be fixed !!
I received my first email notification of model coming online and several others of BOTH types starting at 8:38 PM ET.
Thank you VS Team for FINALLY finding a resolution to this long-standing problem !!
Woody
Hey there! I actually got an email notification of your response here, which was another type that had ceased working. Hopefully we'll get the others coming through too. Just now, no site notifications but that might take a while. Eg. Up coming promo start.
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I received my first email notification of model coming online and several others of BOTH types starting at 8:38 PM ET.
Thank you VS Team for FINALLY finding a resolution to this long-standing problem !!
Woody
Hey there! I actually got an email notification of your response here, which was another type that had ceased working. Hopefully we'll get the others coming through too. Just now, no site notifications but that might take a while. Eg. Up coming promo start.
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Created by:
gabysgrumps
5/17/23 @ 4:53am
(EDT) | UTC - 4:00
Location: North Carolina, USA
Posts: 89
Hey there! I actually got an email notification of your response here, which was another type that had ceased working. Hopefully we'll get the others coming through too. Just now, no site notifications but that might take a while. Eg. Up coming promo start.
Yeap I started gettin' email notifications late yesterday afternoon and continued overnight. Maybe they got that fixed, now hopefully they can get the video lag and quality and c2c issues resolved so we can get back to enjoyin' our time here..
Just my n-n-n-n-n 5 cents wortj.
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I sent a email to VS customer service and here is there response, hopefully it works now.
"Thank you for following up with us. I removed you from our mailing list, then added you back. This should resolve the issue where you are not getting email notifications from us. I would also check your spam and junk folders in case our mail is getting sent to those folders.
Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you."
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"Thank you for following up with us. I removed you from our mailing list, then added you back. This should resolve the issue where you are not getting email notifications from us. I would also check your spam and junk folders in case our mail is getting sent to those folders.
Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you."
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Hey All,
Yep, email notrifications are working again it seems. What has not returned for me is the onsite notifications (ie. the bell icon). I am not getting the normal 'Promo started...", "Model X has started a Grpup Show..." type of notifications. That's still outstanding for me, which was the main aspect of my original post. Are those still not working for others? Quote
Yep, email notrifications are working again it seems. What has not returned for me is the onsite notifications (ie. the bell icon). I am not getting the normal 'Promo started...", "Model X has started a Grpup Show..." type of notifications. That's still outstanding for me, which was the main aspect of my original post. Are those still not working for others? Quote
Created by:
freneticallycalm
5/17/23 @ 1:24pm
(EDT) | UTC - 4:00
Location: California, USA
Posts: 63
I think they fixed it. I stopped receiving emails notifying me that my models were online (at least SOME of them).
Today the issue seems to be corrected.
I tried to log in last night and the screen was complete gobbledy gook. I believe this was the tech department doing an update.
Hopefully this is resolved now. Quote
Today the issue seems to be corrected.
I tried to log in last night and the screen was complete gobbledy gook. I believe this was the tech department doing an update.
Hopefully this is resolved now. Quote
I also have not been getting the online notifications for the past two weeks. I have tried clearing cookies and have used Chrome and Edge. I have seen that my reward transactions show a gain of points with notifications sent. Alas they are not seen by me (the user).
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