Forum Topics
Technical Support: Beta chat updates, issues, fixes and features.
Hi Jim_AssMan_MI,
We will checkout the same settings you have and see what we find. Does this happen to you on Chrome as well?
I will get back to you with our findings, thanks for letting us know.
I don’t know about Chrome. I only use Firefox for F4F and prefer that.
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Changes in the beta had made me be fine with using it, though recently more changes have happened that has led me to revert back to the old. One of them being the changing of how the XL works, you finally got it to the point that it was displaying larger than the old, and I think the large may have been as well. But the recent changes where the XL tries to use the height of the screen and crops the edges of the video, makes it for me unusable, and the large is older than. If the models feeds are 16:9 and they feel they have that full area of view, and yet the image is cropped to the customer so they get the height but not the width it isn't that great. Would prefer to have the full width and the full height of the video available. On my laptop with it's 3:2 aspect ratio the crop is very noticeable, attached to a 1080 external display it is not as bad but still happens. I can resize my window until I get the full image, though if I make it to short it start to crop the top and bottom. And while the large gives the full video without cropping, it is smaller than the old, on both the 3:2 and the 16:9 displays. I think cropping a video by default at any setting should always be optional and not the default for that size as the models think customers are seing one thing and depending on the customer, their display, and which video mode they select they are seeing something different.
The other is you added the chat bubbles background colours to fan club members. While some colours this works okay, some it is hard on the eyes and was nice in the old version where you could turn the bibles off and see the text in the fan colour on the black background (I know one model who has often wish she could do the same in the performer app and was envious we could turn the bubbles off) The drop shadow and some of the changes from black text on the colour to white and possibly the reverse as well is helpful but it was nice in early versions of the beta when it was coloured text on black, and would be nice to have that option again as green text on black nice to read, white with drop shadow and bright green, that bright green isn't so kind to the eye. Thanks for continuing to work and experiment with things and work to making the best interface you can for all.
It's also nice to see that when a performer creates a code for an individual user they can access it from the room in the beta under the deals button, as some models who do raffles etc and give codes as prizes have always had to help some people and retell them codes since they didn't know how to read their message and/or get to the account page listing their personal codes, so hopefully this will make things easier and else frustrating for them
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The other is you added the chat bubbles background colours to fan club members. While some colours this works okay, some it is hard on the eyes and was nice in the old version where you could turn the bibles off and see the text in the fan colour on the black background (I know one model who has often wish she could do the same in the performer app and was envious we could turn the bubbles off) The drop shadow and some of the changes from black text on the colour to white and possibly the reverse as well is helpful but it was nice in early versions of the beta when it was coloured text on black, and would be nice to have that option again as green text on black nice to read, white with drop shadow and bright green, that bright green isn't so kind to the eye. Thanks for continuing to work and experiment with things and work to making the best interface you can for all.
It's also nice to see that when a performer creates a code for an individual user they can access it from the room in the beta under the deals button, as some models who do raffles etc and give codes as prizes have always had to help some people and retell them codes since they didn't know how to read their message and/or get to the account page listing their personal codes, so hopefully this will make things easier and else frustrating for them
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Hi Lexi_is_a_good_girl,
We will take a look at the 3:2 ratio and see what we can do. As far as fan club text and turning on/off bubbles we have that in the works right now.
Thanks for the feedback. Quote
We will take a look at the 3:2 ratio and see what we can do. As far as fan club text and turning on/off bubbles we have that in the works right now.
Thanks for the feedback. Quote
My main complaint with the new Beat is with the cam2cam window, is there any way it can be made free floating so it can be moved out of the main window (this would allow me to move it to another monitor.
This is something we are currently working on
For now you can drag it anywhere you like, classic version you can’t drag it anywhere. Hope this info helps for now.
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This is something we are currently working on
For now you can drag it anywhere you like, classic version you can’t drag it anywhere. Hope this info helps for now.
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+1 on the Fan Club colors. Yellow with white text is particularly hard to read.
Two other issues. First, I've had cases in Beta v1.5 where a 1-minute offer displays in a room, but the offer doesn't respond to clicks - on either changing credit cards or selecting the offer(s). And leaving the beta seems to make the offer disappear. Second, I've had issues with cam2cam (in private) dropping its connection, and that doesn't happen with the old UI. Have experienced both issues with Firefox v67/68 - and I seem to recall the cam2cam issue in Edge as well. Quote
Two other issues. First, I've had cases in Beta v1.5 where a 1-minute offer displays in a room, but the offer doesn't respond to clicks - on either changing credit cards or selecting the offer(s). And leaving the beta seems to make the offer disappear. Second, I've had issues with cam2cam (in private) dropping its connection, and that doesn't happen with the old UI. Have experienced both issues with Firefox v67/68 - and I seem to recall the cam2cam issue in Edge as well. Quote
+1 on the Fan Club colors. Yellow with white text is particularly hard to read.
Two other issues. First, I've had cases in Beta v1.5 where a 1-minute offer displays in a room, but the offer doesn't respond to clicks - on either changing credit cards or selecting the offer(s). And leaving the beta seems to make the offer disappear. Second, I've had issues with cam2cam (in private) dropping its connection, and that doesn't happen with the old UI. Have experienced both issues with Firefox v67/68 - and I seem to recall the cam2cam issue in Edge as well.
Hi RailBaron1,
Timer deal seems odd for sure, does it happen every time you enter a room or is it random? We will definitely look into this.
As far as cam 2 cam both classic and beta use the same system, we are migrating off of flash (flash will be dead in browsers by the end of the year). Some models support the flash cam 2 cam and some support the newer web camRTC depending on their chat version right now. When was the last time you tried beta cam 2 cam? We have made a bunch of updates and the dropping off may not be an issue anymore.
The camera panel (one with the cam icon on the right of the chat) is where you can test your cam before going into a private show. When you test your cam the panel will detect what type of cam to use and test your device (depending on the model's version) . There should be instructions on the panel on how to enable it. I can have someone reach out to you to figure out exactly which one maybe giving you trouble.
Fanclub color tweaks to make them more legible and the chat messaging in general will be getting an update very soon to look better and be more inline with the classic version.
I hope this info helps.
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Two other issues. First, I've had cases in Beta v1.5 where a 1-minute offer displays in a room, but the offer doesn't respond to clicks - on either changing credit cards or selecting the offer(s). And leaving the beta seems to make the offer disappear. Second, I've had issues with cam2cam (in private) dropping its connection, and that doesn't happen with the old UI. Have experienced both issues with Firefox v67/68 - and I seem to recall the cam2cam issue in Edge as well.
Hi RailBaron1,
Timer deal seems odd for sure, does it happen every time you enter a room or is it random? We will definitely look into this.
As far as cam 2 cam both classic and beta use the same system, we are migrating off of flash (flash will be dead in browsers by the end of the year). Some models support the flash cam 2 cam and some support the newer web camRTC depending on their chat version right now. When was the last time you tried beta cam 2 cam? We have made a bunch of updates and the dropping off may not be an issue anymore.
The camera panel (one with the cam icon on the right of the chat) is where you can test your cam before going into a private show. When you test your cam the panel will detect what type of cam to use and test your device (depending on the model's version) . There should be instructions on the panel on how to enable it. I can have someone reach out to you to figure out exactly which one maybe giving you trouble.
Fanclub color tweaks to make them more legible and the chat messaging in general will be getting an update very soon to look better and be more inline with the classic version.
I hope this info helps.
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I use Firefox 64-bit v67 on Mac OS. I'm a little frustrated with the current beta. I find that when I rest the mouse pointer on the chosen model for a preview, it will attempt to open then stop and another one close by opens. I have to choose a different model then go back to the chosen one's room to finally open and stay open. Also, without even touching my mouse, the screen goes all the way to the bottom on its own and I have to scroll manually all the way back up to where I was. I also find that many times when I am resting on a model's profile pic it won't open into preview. It will do it one time then if I go back it refuses to open. This isn't on just one particular model. Finding a lot of inconsistencies in how the main page reacts and trying to preview model's rooms.
Hi Jim_AssMan_MI,
I am getting back you you about the hover video problem you experienced last week. We have made an update that sets a timer a bit longer. Let me know if this experience is better for you now?
Thanks!
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Hi Jim_AssMan_MI,
I am getting back you you about the hover video problem you experienced last week. We have made an update that sets a timer a bit longer. Let me know if this experience is better for you now?
Thanks!
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One thing I've been noticing while using the beta, that I didn't seem to notice in the old, is when a model goes private the In private screen comes up, but sound continues on for a second or two. I'm thinking the private screen pops up immediately when the show starts, but the public stream may keep playing in the background until any lag catches up. So all we are hearing is the public, but its the second or two of lag between real time and it getting to us.
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One thing I've been noticing while using the beta, that I didn't seem to notice in the old, is when a model goes private the In private screen comes up, but sound continues on for a second or two. I'm thinking the private screen pops up immediately when the show starts, but the public stream may keep playing in the background until any lag catches up. So all we are hearing is the public, but its the second or two of lag between real time and it getting to us.
We will look into the sound continuing when a model goes in to private. Thanks for letting us know.
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We will look into the sound continuing when a model goes in to private. Thanks for letting us know.
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Group chat just noticed the following:
the starts in counter occasionally flashes a number = to the length of the show being proposed.
I didn't join the show, and when it started it still said "starts in" and the countdown though the countdown being how long is remaining. Every time the length field ticked town like from 9 to 8 or 6 to 5 the "starts in timer" would flash from the countdown to the new min of show length and back. It seemed to happen around 43 seconds (2:43 flash 2) if the new min was even and twenty something if the number was odd (1:27 flash 1), I didn't stare at the countdown the entire 15 minutes, so not sure if the timing was consistent through but when I noticed it I stopped and watched a few cycles and it seemed to be that pattern. When the timer hit 0 flashed the original show length before going away.
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the starts in counter occasionally flashes a number = to the length of the show being proposed.
I didn't join the show, and when it started it still said "starts in" and the countdown though the countdown being how long is remaining. Every time the length field ticked town like from 9 to 8 or 6 to 5 the "starts in timer" would flash from the countdown to the new min of show length and back. It seemed to happen around 43 seconds (2:43 flash 2) if the new min was even and twenty something if the number was odd (1:27 flash 1), I didn't stare at the countdown the entire 15 minutes, so not sure if the timing was consistent through but when I noticed it I stopped and watched a few cycles and it seemed to be that pattern. When the timer hit 0 flashed the original show length before going away.
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Group chat just noticed the following:
the starts in counter occasionally flashes a number = to the length of the show being proposed.
I didn't join the show, and when it started it still said "starts in" and the countdown though the countdown being how long is remaining. Every time the length field ticked town like from 9 to 8 or 6 to 5 the "starts in timer" would flash from the countdown to the new min of show length and back. It seemed to happen around 43 seconds (2:43 flash 2) if the new min was even and twenty something if the number was odd (1:27 flash 1), I didn't stare at the countdown the entire 15 minutes, so not sure if the timing was consistent through but when I noticed it I stopped and watched a few cycles and it seemed to be that pattern. When the timer hit 0 flashed the original show length before going away.
Hi Lexi_is_a_good_girl,
We will look into this issue, did you happen to notice if the sound issue from your previous post has been resolved?
Thanks again!
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the starts in counter occasionally flashes a number = to the length of the show being proposed.
I didn't join the show, and when it started it still said "starts in" and the countdown though the countdown being how long is remaining. Every time the length field ticked town like from 9 to 8 or 6 to 5 the "starts in timer" would flash from the countdown to the new min of show length and back. It seemed to happen around 43 seconds (2:43 flash 2) if the new min was even and twenty something if the number was odd (1:27 flash 1), I didn't stare at the countdown the entire 15 minutes, so not sure if the timing was consistent through but when I noticed it I stopped and watched a few cycles and it seemed to be that pattern. When the timer hit 0 flashed the original show length before going away.
Hi Lexi_is_a_good_girl,
We will look into this issue, did you happen to notice if the sound issue from your previous post has been resolved?
Thanks again!
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Hi Lexi_is_a_good_girl,
We will look into this issue, did you happen to notice if the sound issue from your previous post has been resolved?
Thanks again!
The sound thing still happens. It's def seems to be due to a lag. As I've had a private and noticed I heard after the show ended, and looking at the vod what I heard is part of the recording, and also when I model has loged off have had her final goodbyes heard after the screen switch to say she was offline. So it's not hearing anything that we shouldn't be, but just a bit odd to be hearing it once the vid is cut. lol
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Thanks for getting back to me Lexi_is_a_good_girl. We will continue to try to replicate this.
By any chance was your room panel open on the right? We have added rollover video audio play to this, just making sure that wasn't hovered over at the same time.
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By any chance was your room panel open on the right? We have added rollover video audio play to this, just making sure that wasn't hovered over at the same time.
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Group chat just noticed the following:
the starts in counter occasionally flashes a number = to the length of the show being proposed.
I didn't join the show, and when it started it still said "starts in" and the countdown though the countdown being how long is remaining. Every time the length field ticked town like from 9 to 8 or 6 to 5 the "starts in timer" would flash from the countdown to the new min of show length and back. It seemed to happen around 43 seconds (2:43 flash 2) if the new min was even and twenty something if the number was odd (1:27 flash 1), I didn't stare at the countdown the entire 15 minutes, so not sure if the timing was consistent through but when I noticed it I stopped and watched a few cycles and it seemed to be that pattern. When the timer hit 0 flashed the original show length before going away.
Lexi_is_a_good_girl,
The group chat issue should be fixed now, thanks for the detailed information.
Please let me know if you have any more issues with the group chat countdown?
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the starts in counter occasionally flashes a number = to the length of the show being proposed.
I didn't join the show, and when it started it still said "starts in" and the countdown though the countdown being how long is remaining. Every time the length field ticked town like from 9 to 8 or 6 to 5 the "starts in timer" would flash from the countdown to the new min of show length and back. It seemed to happen around 43 seconds (2:43 flash 2) if the new min was even and twenty something if the number was odd (1:27 flash 1), I didn't stare at the countdown the entire 15 minutes, so not sure if the timing was consistent through but when I noticed it I stopped and watched a few cycles and it seemed to be that pattern. When the timer hit 0 flashed the original show length before going away.
Lexi_is_a_good_girl,
The group chat issue should be fixed now, thanks for the detailed information.
Please let me know if you have any more issues with the group chat countdown?
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Thanks for getting back to me Lexi_is_a_good_girl. We will continue to try to replicate this.
By any chance was your room panel open on the right? We have added rollover video audio play to this, just making sure that wasn't hovered over at the same time.
As often as it has happened I'm pretty sure no, as I've rarely opened that panel.
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By any chance was your room panel open on the right? We have added rollover video audio play to this, just making sure that wasn't hovered over at the same time.
As often as it has happened I'm pretty sure no, as I've rarely opened that panel.
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Can t leave beta or hit send button in models chatroom.Im on edge on xbox.is there a link to get out of the beta?
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Can t leave beta or hit send button in models chatroom.Im on edge on xbox.is there a link to get out of the beta?
megaflare899,
I am not sure about edge on xbox but regular MS edge on computers works fine, just tested the same issues you are talking about. I will have someone reach out to you for a screen shot if possible so we can better understand the situation.
Does your xbox have access to any other browsers?
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megaflare899,
I am not sure about edge on xbox but regular MS edge on computers works fine, just tested the same issues you are talking about. I will have someone reach out to you for a screen shot if possible so we can better understand the situation.
Does your xbox have access to any other browsers?
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Created by:
westldnguy
10/20/19 @ 4:50pm
(EST) |UTC - 5:00
Location: London, UK
Posts: 3
Using the desktop beta, if using the side panel to view more rooms compared to the classic site the beta no longer applies the sort order to favourites... I normally use the “price” sort order and not having the order apply to favourites makes it harder to pick a model that is offering a show that matches whatever credits I currently have available
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