I wish to make a complaint. I have now tried on 4 seperate occasion attempts to go private, to then have my computer freeze & kick me out of the show!!!. On top of that I am also being told that I am in a duplicate model ....which I am not!!! I have rebooted my internet & laptop each time this has happened. This is somewhat frustrating. Can you shine any light on this situation? Quote

Done it again:- Error 916!!!!!!!! Quote

I suggest you contact Customer Support by email or phone :

Email: CustomerService@vs.com
Phone: 1-800-685-9236 (USA only)
Int'l Phone: 1-818-880-9021 (Outside USA) Quote

I wish to make a complaint. I have now tried on 4 seperate occasion attempts to go private, to then have my computer freeze & kick me out of the show!!!. On top of that I am also being told that I am in a duplicate model ....which I am not!!! I have rebooted my internet & laptop each time this has happened. This is somewhat frustrating. Can you shine any light on this situation?


First. let me explain why you get the "You are already in this show" error. When your connection with the server breaks in the middle of a show (as would happen if your browser bugged out and you had to close it), the server will keep your paid session open for a little bit to give the paid show client time to reconnect. This is important functionality to have, otherwise anytime someone refreshed their browser during a paid show, the show would end.

Now let's try to figure out what the deal is with your browser. I have some questions:
-what OS?
-what Browser?
-what version of flash?
-is there any activity you can find associated with the freeze, like trying to use cam2cam or buy extra credits?

Thanks! Quote