Forum Topics
Technical Support: Errors with credit tips
I have been trying to tip a performer with some credits using the Gifts page, but keep getting the following error message: "The gift you selected is invalid or inactive. Please try again." I'm a bit baffled by this. And I don't want the performer thinking I don't appreciate them, as I always leave a tip afterwards.
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Created by:
VS_Brad
10/24/12 @ 12:30am
(EST) |UTC - 5:00
Location: California, USA
Posts: 3,429
I have been trying to tip a performer with some credits using the Gifts page, but keep getting the following error message: "The gift you selected is invalid or inactive. Please try again." I'm a bit baffled by this. And I don't want the performer thinking I don't appreciate them, as I always leave a tip afterwards.
Can you tell us which amount you were trying to use? I clicked on all of the tips from the send a gift page and didn't receive any errors.
I know the system does have some checks to see if you're in a show so that it can compute the amount of available credits properly. Perhaps your show was so recently ended that the error came up; not sure.
Please click the report abuse button to draw our attention to your reply or feel free to contact customer service with the information directly.
Brad
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Can you tell us which amount you were trying to use? I clicked on all of the tips from the send a gift page and didn't receive any errors.
I know the system does have some checks to see if you're in a show so that it can compute the amount of available credits properly. Perhaps your show was so recently ended that the error came up; not sure.
Please click the report abuse button to draw our attention to your reply or feel free to contact customer service with the information directly.
Brad
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I tried the 100, 75, 50, and some other amounts. But I got the same error message with all of them.
I checked that I had enough credits in my wallet, which I did, but still got the error messages.
I then logged out, deleted everything from cache etc., logged in again, but still got the errors.
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I checked that I had enough credits in my wallet, which I did, but still got the error messages.
I then logged out, deleted everything from cache etc., logged in again, but still got the errors.
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Created by:
vs_johnv
10/24/12 @ 1:49pm
(EST) |UTC - 5:00
Location: Southern California
Posts: 38
