11/1/12 @ 8:21am
(EST) |UTC - 5:00
Location: Connecticut
Posts: 66
At the very least you should receive a response saying that you have their attention and your email has been forwarded to the appropriate department for further investigation
Brad is insistent that all emails are answered Quote
11/1/12 @ 12:45pm
(EST) |UTC - 5:00
Location: Germany
Posts: 455
Bisport Quote
At the very least you should receive a response saying that you have their attention and your email has been forwarded to the appropriate department for further investigation
Brad is insistent that all emails are answered
no nothing at all, should I assume that after a week, Im just not important enough?
Quote
You could ask Bisport to write on your behalf, since he gets prompt and helpful responses
OR
You could email brad@vs.com, giving the date and time of your original email and asking when you can expect a response. But of course you need to be sure that any response that VS might have sent you hasn't gone to your junk mail folder
Quote
11/2/12 @ 12:19pm
(EST) |UTC - 5:00
Location: Germany
Posts: 455
, Jeffie... 
11/2/12 @ 1:11pm
(EST) |UTC - 5:00
Location: Kansas, US
Posts: 417
no nothing at all, should I assume that after a week, Im just not important enough?
I've had the same experience with emails, and felt the same way. I just sent one on a new issue, so we'll see what happens this time. Quote
11/7/12 @ 3:48pm
(EST) |UTC - 5:00
Location: Connecticut
Posts: 66
At the very least you should receive a response saying that you have their attention and your email has been forwarded to the appropriate department for further investigation
Brad is insistent that all emails are answered
He can insist all he wants. Still not true
Quote
He can insist all he wants. Still not true
Bill... behave really..
Also they reply to everything I have ever sent them that requires a reply. Check your email filters guys/girls and make sure they are not getting thrown in the spam folders and add customerservice@vs.com to your safe lists. Quote
11/7/12 @ 3:58pm
(EST) |UTC - 5:00
Location: Connecticut
Posts: 66
11/8/12 @ 4:05am
(EST) |UTC - 5:00
Location: Kansas, US
Posts: 417
11/8/12 @ 5:29pm
(EST) |UTC - 5:00
Location: Connecticut
Posts: 66
