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Forums / Technical Support

repeated notifications
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Technical Support: repeated notifications
wonderboi2009
Created by: wonderboi2009

3/12/13 @ 10:35am (EST) |UTC - 5:00
Location: Kansas, US
Posts: 417

I've just received 7 online notification emails for Koby X within the last 30 minutes. This is the first I've seen duplicate/frequent notifications like this.
Quote
Created by: .jeffie.

3/12/13 @ 11:14am (EST) |UTC - 5:00
Location: Brisbane, Australia


I guess they're still tinkering with trying to get the Notifications right

I haven't experienced this yet
Quote
Created by: vs_craig

3/12/13 @ 4:31pm (EST) |UTC - 5:00
Location: Los Angeles, CA
Posts: 524

I've just received 7 online notification emails for Koby X within the last 30 minutes. This is the first I've seen duplicate/frequent notifications like this.

Hi wonderboi. To help me locate the problem, can you confirm that each of the 7 emails went to the same email address? Also, were all 7 emails sent to you at the same time or spread out over the 30 minutes?

Cheers,
Craig
Quote
wonderboi2009
Created by: wonderboi2009

3/12/13 @ 10:52pm (EST) |UTC - 5:00
Location: Kansas, US
Posts: 417

Koby X is online and lonely without you at 9:07am
Koby X is now Available at 9:08
Koby X is ready to play at 9:11
Koby X wants you to come play at 9:13
Koby X is ready to be naughty at 9:17
Koby X is ready to play at 9:23
Koby X has come online at 9:27

all to the same email address you have on file. email me if you want me to forward them to you.

Only gotten one notification for him before which was 3/11 4:27am. I had set notifications for him weeks ago, but i think this is the first he's been online for a while.
Quote
Created by: vs_craig

4/1/13 @ 7:38pm (EST) |UTC - 5:00
Location: Los Angeles, CA
Posts: 524

Hi wonderboi, we haven't forgotten you!

Over the last few weeks we have been making updates to the notifications system and have been on the lookout for anything that could cause the problem you identified here. The only thing that we are able to pin-point is that, during the time when you had this issue, we were experiencing connectivity issues with one of our datacenters that is responsible for sending emails. Given the nature of that outage we are unable to replicate the problem but are left to assume that this was related.

We will have to assume for now that the problem has come and gone but please let us know if this happens to you again.

Cheers,
Craig
Quote
wonderboi2009
Created by: wonderboi2009

4/1/13 @ 8:26pm (EST) |UTC - 5:00
Location: Kansas, US
Posts: 417

Thanks Craig. I haven't seen the problem again since that one time, but will let you know if I do.
Quote
zyxwv098
Created by: zyxwv098

4/30/13 @ 9:40pm (EST) |UTC - 5:00
Posts: 881

Sorry to piggyback on someone else's thread, but overnight I received for notifications in a matter of minutes that a performer (Genesis J) was online (received at 1:42, 1:43, 1:46, and 1:49). Then, later in the day, I received more notifications at 6:29, 9:57, and 10:07. At an earlier date I was informed that the system sends out only 1 notification something like every 8 hours to avoid multiple e-mails if the performer had to log out and log in again due to technical issues, so the 9:57 notification might be all right, but the 6:29 appears too early, and the 10:07 notification seems too close to the 9:57 notification. Was this perhaps a glitch or something?
Quote
Created by: vs_timr

5/1/13 @ 5:24am (EST) |UTC - 5:00
Location: California
Posts: 57

Just a heads up for anyone with an aol.com or yahoo.com address. Occasionally, AOL or Yahoo will delay accepting messaging from us causing our members to receive messaged late. If anyone experiences receiving messages late, this could be the culprit. Please post here if you have an AOL or yahoo address and are experiencing the behavior I described, I'll be happy to look into it. Please DO NOT post your full email address.
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