Phil247: Unable to purchase credit does not process - 6/1/13

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Unable to purchase credit does not process

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Technical Support: Unable to purchase credit does not process

Created by: phil247

6/1/13 @ 6:07pm (EDT) | UTC - 4:00
Location: Pass
Posts: 23

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Any ideas?

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Created by: vs_timr

6/1/13 @ 6:24pm (EDT) | UTC - 4:00
Location: California
Posts: 57

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If you are still having this issue, log out of your account, close your browser and open your browser again. If the issue persist, contact customer service noting any errors messages you may be receiving.

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Created by: phil247

6/1/13 @ 8:22pm (EDT) | UTC - 4:00
Location: Pass
Posts: 23

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Done all that, checked the card is active, last used on here 30/5 no obvious reason it should not process just it now.....it processed!

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Created by: phil247

6/4/13 @ 6:43pm (EDT) | UTC - 4:00
Location: Pass
Posts: 23

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Again today problems with not processing payment it says 'Unsuccessful Transaction'

Yesterday tried many, many times to add credits, as if by magic it did process on 2 occasions, Card issuer say can't see any declines, I assume this means its a problem with your payment processor?

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Created by: phil247

6/5/13 @ 12:02am (EDT) | UTC - 4:00
Location: Pass
Posts: 23

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Can confirm 'somewhere' in the payment process to my card it is being blocked. For what reason unknown. I have found a work around using a virtual card which 'hides' the registered card from your payment processor, it then processed without a problem.

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Created by: phil247

6/5/13 @ 7:39pm (EDT) | UTC - 4:00
Location: Pass
Posts: 23

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Now the accounts blocked again when trying to add credits: Account Not Found, We could not authenticate your account. Please verify your information and click Process Transaction.

Unable to Process This Transaction! You already have a different username in our system tied to this payment account. Please call our Technical Support at 1-800-685-9236 (outside of USA call 1-818-880-9021) for further assistance.

Call number is company called Content Lock, record message says 'Sorry I'm having a technical problem at the moment please call back later' then it hang the phone up!

Now after all this time you need to confirm my age to being over 18!

Had no reply to my email from yesterday, Whats going on?

Oh and now you got to prove your human to: To prove you are human and prevent spam, please answer the question below. 2 + 6 =

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Created by: phil247

6/5/13 @ 8:34pm (EDT) | UTC - 4:00
Location: Pass
Posts: 23

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It worked on one attempt and processed, However it seems to be that it will not process any amount over $150 so this means I am excluded any discounts,

I seem to spend more time emailing support than 'flirting'..... because your technical support is having a technical problem....Great!

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Created by: .jeffie.

6/5/13 @ 9:09pm (EDT) | UTC - 4:00
Location: Brisbane, Australia

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Created by: phil247

6/5/13 @ 9:42pm (EDT) | UTC - 4:00
Location: Pass
Posts: 23

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You seem to be the only one having this problem, or at least the only one who has reported it here

Maybe your card issuer set a limit of $150 for this site?

My card issuer has a limit on some sites for me, ostensibly for my security

It is possibly the case but they not telling me, a silent VS support and tech with technical problems is exceptionally annoying...... so ho knows. Again possible I am a sole example but more like just brave enough and persistent enough to post.

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Created by: vsjason

6/6/13 @ 12:50pm (EDT) | UTC - 4:00
Posts: 9

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We had sent an email last night asking for more information, perhaps you did not receive it? I have resent it now, hopefully we can get to the bottom of this soon.

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Created by: cmmo1988

7/11/13 @ 3:55am (EDT) | UTC - 4:00
Posts: 1

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This forum is a bit old, but I'm having the exact same problem. I've tried to add credits (only about $30 worth) and I get a red-boxed error message saying it can't authenticate my account and to check my information and try to process again.

There's no indication of exactly what information to check, so I checked my card information, which is still up-to-date and enabled for use. I've used this card to purchase credits before, so I don't understand why it's not working now. I've tried to buy credits in four different browsers on two separate computers and it never works. I've also emailed customer support and haven't received a response yet. With all the free porn you can get on the internet, you'd think it'd be easier to try to actually pay for some, but I guess not.

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Created by: wonderboi2009

7/11/13 @ 12:51pm (EDT) | UTC - 4:00
Location: Kansas, US
Posts: 417

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It's probably worth calling your credit card's customer service number and tell them you're calling about declined charges and see if they see them and why they were declined. Internet-based charges (even ones you've used before) sometimes trip the "unusual activity" fraud prevention filters, and it just takes a call to them where you have to verify your identity and some recent transactions to get the block removed (if that's what it was). I've had that happen several times from charges from VS. Odds are good that's what VS will ask you to do anyway when you get their attention.

BTW, actually email customerservice@vs.com from your normal email account rather than using the form on the support page. I've gotten quick responses from that, and not from the support page form. For this kind of problem I'd actually call them since they'll want to verify your identity before talking to you about credit cards. (Assuming you live somewhere you can call them for free).

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Created by: .jeffie.

7/11/13 @ 1:20pm (EDT) | UTC - 4:00
Location: Brisbane, Australia

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wonderboi, you give good advice :thumbsup

CMMO1998, I would definitely call my credit card provider. If you have attempted to purchase credits several times and the purchases have been declined several times it would be reasonable for your credit card provider to conclude if you don't contact them that the transactions are bogus. They could end up cancelling your credit card for this reason, which of course would be a pain in the ass for you. My credit card company regularly declines online purchases I make from some merchants, then waits for me to call them to verify that the transaction was genuine. They say they do this for my protection but I suspect it's to justify the existence of their s0-called security department

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