Forum Topics
Technical Support: Unable to Access Purchase Credits Page
As of last night I was unable to access the page for purchasing credits. Using Internet Explorer the message is "IE is unable to display this webpage" and using google chrome it sends me to "My Accounts" page when I click on the "Buy Credits" link, never letting me get to the purchasing page. I emailed Customer Service late last night so until I hear from them I was wondering is anyone else experiencing this problem? Thank you.
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Asti, as of 02:11pm EuropeanSummertime access was possible on IE and Firefox for me.
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Created by:
vs_guy
10/2/13 @ 12:42pm
(EST) |UTC - 5:00
Location: California, USA
Posts: 123
As of last night I was unable to access the page for purchasing credits. Using Internet Explorer the message is "IE is unable to display this webpage" and using google chrome it sends me to "My Accounts" page when I click on the "Buy Credits" link, never letting me get to the purchasing page. I emailed Customer Service late last night so until I hear from them I was wondering is anyone else experiencing this problem? Thank you.
Are you still unable to access the "Buy Credits" page?
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Are you still unable to access the "Buy Credits" page?
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Are you still unable to access the "Buy Credits" page?
That would be a big fat yes. Earlier today it dawned on me to clean my history cache but that did nothing for the problem. Quote
Created by:
wonderboi2009
10/2/13 @ 8:07pm
(EST) |UTC - 5:00
Location: Kansas, US
Posts: 417
sometimes you have to logout before you clear the cache and then log back in.
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Wonderboi, if you mean logout of the site before clearing the cache, I was on my home page not the site when I cleared the history. Thanks for the suggestion though.
VS if this helps you fix the problem I use Windows XP and I'm on IE 7 or 8. Quote
VS if this helps you fix the problem I use Windows XP and I'm on IE 7 or 8. Quote
Glad to hear you are having no troubles jeffie. Usually when the site has these hiccups we are in the same boat.
ATTN: Customer Service, now when I try to access the purchase page on Google Chrome I get an error message that reads: You attempted to reach billing.vs.com, but the server presented an invalid certificate.
Is anyone working on this issue? A response is appreciated. Quote
ATTN: Customer Service, now when I try to access the purchase page on Google Chrome I get an error message that reads: You attempted to reach billing.vs.com, but the server presented an invalid certificate.
Is anyone working on this issue? A response is appreciated. Quote
Created by:
wonderboi2009
10/3/13 @ 1:06am
(EST) |UTC - 5:00
Location: Kansas, US
Posts: 417
Wonderboi, if you mean logout of the site before clearing the cache, I was on my home page not the site when I cleared the history. Thanks for the suggestion though.
VS if this helps you fix the problem I use Windows XP and I'm on IE 7 or 8.
I meant to logout from the site using the link at the top of most every page, not just close the browser window/tab. When you login again it sometimes refreshes things otherwise saved in cookies. I used to have this problem a lot and this is how I got around it.
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VS if this helps you fix the problem I use Windows XP and I'm on IE 7 or 8.
I meant to logout from the site using the link at the top of most every page, not just close the browser window/tab. When you login again it sometimes refreshes things otherwise saved in cookies. I used to have this problem a lot and this is how I got around it.
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Thanks for the suggestion wb but it did not fix the problem.
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Created by:
ourjeffie
10/3/13 @ 7:49am
(EST) |UTC - 5:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 44,584
Asti, one time I was having problems with the site I found I had inadvertently selected Compatibily View for the site. When I removed the site from Compatibility View all was ok again Quote
Created by:
ronnie-uk
10/3/13 @ 9:16am
(EST) |UTC - 5:00
Location: London, UK
Posts: 2,381
Asti, I use Windows XP and Internet Explorer 8 and I can access that page ok
I have the same setup too (also with Compatibility View turned off) and can access the page ok. I have just bought credits today, including the extra 30% free available to VIP members (until Oct 5).
Annoying problem for you, Asti. Hope you can get a quick solution Quote
Created by:
vs_guy
10/3/13 @ 3:28pm
(EST) |UTC - 5:00
Location: California, USA
Posts: 123
Glad to hear you are having no troubles jeffie. Usually when the site has these hiccups we are in the same boat.
ATTN: Customer Service, now when I try to access the purchase page on Google Chrome I get an error message that reads: You attempted to reach billing.vs.com, but the server presented an invalid certificate.
Is anyone working on this issue? A response is appreciated.
Yes, we are trying to identify your issue and resolve it.
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ATTN: Customer Service, now when I try to access the purchase page on Google Chrome I get an error message that reads: You attempted to reach billing.vs.com, but the server presented an invalid certificate.
Is anyone working on this issue? A response is appreciated.
Yes, we are trying to identify your issue and resolve it.
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Asti, can you please make sure to update your chrome to the latest version?
There was a known bug with secured certificates.
Hi guy, I can do that but I prefer to use IE. Any assistance/suggestions for that browser?
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There was a known bug with secured certificates.
Hi guy, I can do that but I prefer to use IE. Any assistance/suggestions for that browser?
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Asti, one time I was having problems with the site I found I had inadvertently selected Compatibily View for the site. When I removed the site from Compatibility View all was ok again
Thanks jeffie and ronnie, but I know it isn't the Compatibility view. It makes too many other problems I'd notice if I was accidently in that mode.
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Hi Guy, I was going to ask if you had done something on your end. After I removed Chrome I noticed in IE I had the ability to access the purchase page. I like to think it is something you did but is it possible Chrome messed everything up? I rarely used it and never had a problem before but these last couple days were annoying. Thank you for making it work for me. I appreciate your assistance.
I am curious what you had to do to fix this, incase it happens again. Thank you again for taking care of this.
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I am curious what you had to do to fix this, incase it happens again. Thank you again for taking care of this.
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