Forum Topics
Technical Support: Cant view anything with new format
Ever since they have changed to this new format, I cant even see anything but a loading symbol. Anyone else having these issues?
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Created by:
vs_doug
3/11/14 @ 1:48pm
(EST) |UTC - 5:00
Location: VS Media Inc.
Posts: 196
@okanythony, would you mind telling me what browser and browser version you were using when you had issues connecting?
The new interface should be completely functional back to IE8. If you're seeing otherwise, then we definitely need to look into that. Quote
The new interface should be completely functional back to IE8. If you're seeing otherwise, then we definitely need to look into that. Quote
Doug I have checked both a Vista computer with IE8 and Win 7 computer with IE9 and then 10 the only one that worked is IE10
Quote
Created by:
vs_doug
3/11/14 @ 7:50pm
(EST) |UTC - 5:00
Location: VS Media Inc.
Posts: 196
Intereting. @Suggs and @LordTiger would you mind telling me which version of flash you're using? If you right click on where the video should be, a menu will pop up and it will list the flash version at the bottom of that menu.
Make sure you don't click on the spinner, that is part of the HTML. Maybe an inch below it.
The flash display require flash 10.2 minimum, so I'm wondering if this is part of the problem.
If for any reason you don't get a flash menu, then it means that the HTML5 video is attempting to load and failing. Either way, we should be able to tell pretty quickly what's going on. Quote
Make sure you don't click on the spinner, that is part of the HTML. Maybe an inch below it.
The flash display require flash 10.2 minimum, so I'm wondering if this is part of the problem.
If for any reason you don't get a flash menu, then it means that the HTML5 video is attempting to load and failing. Either way, we should be able to tell pretty quickly what's going on. Quote
still cant load it through Internet explorer 9. I went to work, and came home, and still just a spinning thing. Im not sure what else to do. I guess I can download firefox as someone said, and try that. But it always worked with internet explorer
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just installed flash player 12 and it still doesnt work.
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Intereting. @Suggs and @LordTiger would you mind telling me which version of flash you're using? If you right click on where the video should be, a menu will pop up and it will list the flash version at the bottom of that menu.
Make sure you don't click on the spinner, that is part of the HTML. Maybe an inch below it.
The flash display require flash 10.2 minimum, so I'm wondering if this is part of the problem.
If for any reason you don't get a flash menu, then it means that the HTML5 video is attempting to load and failing. Either way, we should be able to tell pretty quickly what's going on.
I was using the latest version. Just so you know I was just testing it for Suggs. All my main computers run IE10 so I am good. I just realized not everyone had the latest and greatest yet.
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Make sure you don't click on the spinner, that is part of the HTML. Maybe an inch below it.
The flash display require flash 10.2 minimum, so I'm wondering if this is part of the problem.
If for any reason you don't get a flash menu, then it means that the HTML5 video is attempting to load and failing. Either way, we should be able to tell pretty quickly what's going on.
I was using the latest version. Just so you know I was just testing it for Suggs. All my main computers run IE10 so I am good. I just realized not everyone had the latest and greatest yet.
Quote
Created by:
vs_doug
3/13/14 @ 1:34pm
(EST) |UTC - 5:00
Location: VS Media Inc.
Posts: 196
Ok, we are currently running down some IE9 issues that seem to be causing similar effects to what you described Suggs. Thank you for the feedback so far guys, it has been integral in my investigation of this bug.
-Doug Quote
-Doug Quote
Alright guys, the IE issues should be fixed now. Be sure to clear your cache before you try again.
-Doug
Thanks, Doug. I am now able to get the video using IE9!
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-Doug
Thanks, Doug. I am now able to get the video using IE9!
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Created by:
gofish
3/13/14 @ 7:36pm
(EST) |UTC - 5:00
Location: IN YOUR DREAMS
Posts: 1,817
@okanythony, would you mind telling me what browser and browser version you were using when you had issues connecting?
The new interface should be completely functional back to IE8. If you're seeing otherwise, then we definitely need to look into that.
Maybe I am the only one using it, but what about viewers who use firefox and not IE8 or 9 or 10 ?????
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The new interface should be completely functional back to IE8. If you're seeing otherwise, then we definitely need to look into that.
Maybe I am the only one using it, but what about viewers who use firefox and not IE8 or 9 or 10 ?????
Quote
Created by:
vs_doug
3/14/14 @ 1:19pm
(EST) |UTC - 5:00
Location: VS Media Inc.
Posts: 196
Absolutely, I appreciate all of your help.
Just so you know, I am going to spend a good chunk of my morning testing the interface on IE8 and IE9 in case there are any other bugs or nuances in the behavior. If you have any other issues, please let me know and I should have them fixed pretty quickly.
Doug Quote
Just so you know, I am going to spend a good chunk of my morning testing the interface on IE8 and IE9 in case there are any other bugs or nuances in the behavior. If you have any other issues, please let me know and I should have them fixed pretty quickly.
Doug Quote
