Forum Topics
Technical Support: new interface- tip button needed
Created by:
vs_doug
4/22/14 @ 12:38pm
(EST) |UTC - 5:00
Location: VS Media Inc.
Posts: 196
We were finding that a decent amount of customers were tipping during group and then were confused about why they weren't part of the group show when it started. As a result we've always hid this during the group show pledge period.
I agree though that it would be nice to show this during that time. I have a few ideas of how we can integrate this so that tips can be counted towards a group show goal. Though it's still in the early stages.
Thanks for the feedback, your comments further reinforce the need to improve this functionality.
-Doug Quote
I agree though that it would be nice to show this during that time. I have a few ideas of how we can integrate this so that tips can be counted towards a group show goal. Though it's still in the early stages.
Thanks for the feedback, your comments further reinforce the need to improve this functionality.
-Doug Quote
Created by:
ronnie-uk
4/23/14 @ 10:13am
(EST) |UTC - 5:00
Location: London, UK
Posts: 2,381
L247 - the option of tipping during a group chat (show) is still available using the old interface, which I continue to use. It should not have been removed for those using the new interface.
When a performer does something particularly well in group chat, or responds to a special request, a number of us would normally tip. It is annoying that those using the new interface cannot tip, and even say: "Can't tip - sorry" or "How do I tip?"
VS should not be discouraging paying customers from tipping. Sorry, but I think it is absurd
Tipping during the group chat pledge period is quite a different matter, and it is quite rightly excluded in both the old and new interfaces. If members wish to help the performer reach their group chat target it is right that they should give pledges and not tips during the pledge period Quote
When a performer does something particularly well in group chat, or responds to a special request, a number of us would normally tip. It is annoying that those using the new interface cannot tip, and even say: "Can't tip - sorry" or "How do I tip?"
VS should not be discouraging paying customers from tipping. Sorry, but I think it is absurd
Tipping during the group chat pledge period is quite a different matter, and it is quite rightly excluded in both the old and new interfaces. If members wish to help the performer reach their group chat target it is right that they should give pledges and not tips during the pledge period Quote
Created by:
ourjeffie
4/23/14 @ 10:39am
(EST) |UTC - 5:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 44,581
VS should not be discouraging paying customers from tipping. Sorry, but I think it is absurd
VS must cater for those members who become confused because they don't know the difference between a tip and a pledge - a classic example of dumbing down
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Tipping during the group chat pledge period is quite a different matter, and it is quite rightly excluded in both the old and new interfaces. If members wish to help the performer reach their group chat target it is right that they should give pledges and not tips during the pledge period
ronnie-uk, I understand the reasoning. Sometimes, however, it might not be the desire of the member to participate in the group--say, if it were going to be too long and the member didn't have enough time--yet the member might still want to give the performer a tip and ensure that s/he receives the credits, in particular if during the pledging period the model does something notable or satisfies a request. Since there isn't a guarantee that the group will succeed, and all credits will go back to the members, a tip option could be a happy medium: support the performer even if not participating in group.
The only other alternative would be to send a credit gift, and that would mean navigating away from the chat room to the Gift page or the performer's profile. I can't see adding yet another tab to the new interface. Allowing tips but emphasizing via a pop-up message that that the tip is NOT a pledge could be a possible solution. Quote
Created by:
ronnie-uk
4/23/14 @ 1:41pm
(EST) |UTC - 5:00
Location: London, UK
Posts: 2,381
Sorry, zyxwv098, but I think arguments about non-group participants in group chat are peripheral to the key issue.
The key issue is that the new interface should provide the same useful functions as the old interface. It doesn't, so it needs to be fixed.
The old interface makes it easy to give tips in a group chat show. I have used this a lot, and have seen others use it a lot. VS have now excluded this from the new interface. So they have TAKEN AWAY the facility for members to give tips when they want to. That is the aspect that I feel is absurd.
The old interface does not allow members to give tips during the group chat pledge period. That is intentional, and is tried and tested. It avoids confusion, as VS state here. It must be right that it is still the same in the new interface.
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The key issue is that the new interface should provide the same useful functions as the old interface. It doesn't, so it needs to be fixed.
The old interface makes it easy to give tips in a group chat show. I have used this a lot, and have seen others use it a lot. VS have now excluded this from the new interface. So they have TAKEN AWAY the facility for members to give tips when they want to. That is the aspect that I feel is absurd.
The old interface does not allow members to give tips during the group chat pledge period. That is intentional, and is tried and tested. It avoids confusion, as VS state here. It must be right that it is still the same in the new interface.
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There is a very good reason tips are omitted.
The performer may decide not to perform what was advertised during the open target time period, take all available credits than sit back and demand tips or no show will happen while the "show is occurring" and they can tell if we have credits now. Extorting pure and simple.
If you desire to tip but can not, why not leave a gift in the same amount of credits? Quote
The performer may decide not to perform what was advertised during the open target time period, take all available credits than sit back and demand tips or no show will happen while the "show is occurring" and they can tell if we have credits now. Extorting pure and simple.
If you desire to tip but can not, why not leave a gift in the same amount of credits? Quote
The tip button needs to be put back in the group chat shows, it was used in a good way where users would tip for requests that they wanted while they were in a group chat of many people and was used to thank the model for a good show. Needs to be returned as it was it made a lot of tips for some models that feature in group chat.
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Created by:
vs_doug
4/30/14 @ 12:55pm
(EST) |UTC - 5:00
Location: VS Media Inc.
Posts: 196
The HTML5 interface is now showing the tip button once the show starts for customers who have pledged and are a part of the group show. The logic to show or hide this button was too broad and the result was the tip menu never showing up once the show started again.
This is fixed and is now live.
-Doug Quote
This is fixed and is now live.
-Doug Quote
