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Forums / Technical Support

weird black screen
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Technical Support: weird black screen
SissyWearsLingerie
Created by: sissywearslingerie

9/1/14 @ 9:27pm (EST) |UTC - 5:00
Posts: 119

whats with this weird random black screen for like 2 seconds on EVERY cam girls page.. it happens alot each day for the past week.. one girl thought it was her room.. she sees it. i see it everyone sees it.. ufos?
Quote
Created by: vs_doug

9/2/14 @ 12:47pm (EST) |UTC - 5:00
Location: VS Media Inc.
Posts: 196

Would you mind elaborating a bit?

Are you seeing this while you're logged in or as a guest?
Does it cover the whole screen or just one area?
Where are you seeing the black screen within the interface?
Quote
imacumluvr
Created by: imacumluvr

9/3/14 @ 2:08pm (EST) |UTC - 5:00
Posts: 382

Does the same on the guys side sometimes. It happens when I am logged in. I've seen it happen mostly in party chat, but it has happened in private chat too. The whole screen just goes completely black for 1 to 2 seconds, then the video returns. After it happens a few times, the video and audio get out of sync and I have to refresh the page.
Quote
SissyWearsLingerie
Created by: sissywearslingerie

9/5/14 @ 8:51pm (EST) |UTC - 5:00
Posts: 119

it happens in every room with every model while logged in as any user.. only for the video feed of rooms.. happens on all models.. models were thinking it was them
Quote
Created by: lordtiger

9/8/14 @ 10:08pm (EST) |UTC - 5:00
Location: Florida
Posts: 18

I am not sure you guys have been noticing this. But I have noticed on the female side (only one I go on. Models with Mac's once they leave a show or come off break (anytime curtain should disappear) the screen goes black. Sometimes this clears after refreshing a lot of just waiting a long time. The model is back and fine on her end it's on the customer end. Just thought I would throw in my 2 cents worth.
Quote
Purgatory
Created by: purgatory

9/9/14 @ 1:14am (EST) |UTC - 5:00

I am not sure you guys have been noticing this. But I have noticed on the female side (only one I go on. Models with Mac's once they leave a show or come off break (anytime curtain should disappear) the screen goes black. Sometimes this clears after refreshing a lot of just waiting a long time. The model is back and fine on her end it's on the customer end. Just thought I would throw in my 2 cents worth.



Yes I'm noticing this too, there seems to be two different things going on to cause these black outs.

Seems tonight rooms are blacking out randomly on many of the video servers, so it's not video server related but I'm guessing a content distribution problem. I know the models using the web based performer application can have some strange bugs too, like when they log out sometimes it keeps the room open a long time before it closes and as you mentioned the changing from party chat or group chat can sometimes cause a black out too but this happens on both the program and web based performer application. Sometimes refreshing the room brings it back other times it may stay black till it decides to come back and it's not happening to every customer in the room, but to random customers.


Regards

Nabil

Quote
Created by: lordtiger

9/9/14 @ 10:11am (EST) |UTC - 5:00
Location: Florida
Posts: 18

Yeah Nubil I am seeing that also. I have noticed or it's just me thinking this, but it seemed to do it more for the mac girls then it did for the windows based. But your correct even the software app girls get this also, just doesn't seem as frequent as the web based. I am gonna keep an eye on it more today and see if it keeps doing it.
Quote
Created by: lordtiger

9/9/14 @ 10:17am (EST) |UTC - 5:00
Location: Florida
Posts: 18

I am also being told today and I haven't seen yet myself but it seems in pvt there is a lag. The model will talk and few minutes later the client hears it. Not sure if this has anything to do with the client using a ipad but told in open chat everything is fine.
Quote
Created by: vs_beverly

9/9/14 @ 5:59pm (EST) |UTC - 5:00
Location: Los Angeles, California
Posts: 404

Hi everyone, so sorry about this! Our DEV's are looking into it. Thank you for your patience.
Quote
Created by: ourjeffie

9/9/14 @ 9:27pm (EST) |UTC - 5:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 44,581


Our DEV's are looking into it

DEV's = deviates? devils?

:winkwink
Quote
Created by: vs_doug

9/10/14 @ 1:59pm (EST) |UTC - 5:00
Location: VS Media Inc.
Posts: 196

I've been testing this and have been able to reproduce this. I am currently in the process of determining the source of the issue.

Thanks for your patience.
Quote
SissyWearsLingerie
Created by: sissywearslingerie

9/10/14 @ 4:21pm (EST) |UTC - 5:00
Posts: 119

I've been testing this and have been able to reproduce this. I am currently in the process of determining the source of the issue.

Thanks for your patience.



:D i just wanna say i havent noticed it as much :D i reported a bug yay.. wheres my badge? :P


also is there a way to fix the longer black screens when model: goes into party, goes out of party, goes to group mode, goes out of group mode, switches modes?
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