This started about a month ago, maybe with the last flash player update. I'm playing my private VODs which all use the old VOD player (the one with the full screen pop-up option on the left). Everything works fine in the window of the VOD page. When you go to full screen mode none of the controls work reliably (except for mute), and it appears that they are mapped to different places along the bottom of the screen than where the icons are. ESC takes you back to normal mode and everything is fine there. The font of the controls in full screen mode looks different from before too. This is flash player 15.0.0.223 and chrome 38.0.2125.111m (and .122m). It was also failing on flash player 15.0.0.189. It does not have this problem in firefox. Fails on both 1920x1080 and 1280x1024 displays. The other player (with the full screen option on the right) that daily VODs use works fine. Quote

This started about a month ago, maybe with the last flash player update. I'm playing my private VODs which all use the old VOD player (the one with the full screen pop-up option on the left). Everything works fine in the window of the VOD page. When you go to full screen mode none of the controls work reliably (except for mute), and it appears that they are mapped to different places along the bottom of the screen than where the icons are. ESC takes you back to normal mode and everything is fine there. The font of the controls in full screen mode looks different from before too. This is flash player 15.0.0.223 and chrome 38.0.2125.111m (and .122m). It was also failing on flash player 15.0.0.189. It does not have this problem in firefox. Fails on both 1920x1080 and 1280x1024 displays. The other player (with the full screen option on the right) that daily VODs use works fine.


Please try the following:

Clear your cache and refresh your web browser.
We also highly recommend using Mozilla Firefox. You can download it here:

http://www.mozilla.com/en-US/firefox/new/

Please make sure you have the latest version of Adobe Flash Player installed on your computer system. You can download the latest version by visiting:

http://www.adobe.com/products/flashplayer/

Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you:

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clearing the cache didn't help Quote