Forum Topics
Technical Support: Gift messages sent to models disappeared
Created by:
chrisdk
1/12/16 @ 10:49am
(EST) |UTC - 5:00
Location: Spain, longing for Denmark
Posts: 2,447
Hi,
wanted to check a gift message sent to a model and noticed that ALL (!) (gift) messages I have sent in the past disappeared. The gifts are still there, but no text shows up.
On going to the gift list of a specific model, I could trace my message and see that the text was there, but it does not show in any virtual gift when checking from "My gifts" on my account page.
(Gift) Messages sent from models to me are not affected.
Anyone else noticed this? Quote
wanted to check a gift message sent to a model and noticed that ALL (!) (gift) messages I have sent in the past disappeared. The gifts are still there, but no text shows up.
On going to the gift list of a specific model, I could trace my message and see that the text was there, but it does not show in any virtual gift when checking from "My gifts" on my account page.
(Gift) Messages sent from models to me are not affected.
Anyone else noticed this? Quote
Hi,
wanted to check a gift message sent to a model and noticed that ALL (!) (gift) messages I have sent in the past disappeared. The gifts are still there, but no text shows up.
On going to the gift list of a specific model, I could trace my message and see that the text was there, but it does not show in any virtual gift when checking from "My gifts" on my account page.
(Gift) Messages sent from models to me are not affected.
Anyone else noticed this?
If you are having any issues, please contact Customer Service at customerservice@vsmedia.com and include any screenshots you may have.
Quote
wanted to check a gift message sent to a model and noticed that ALL (!) (gift) messages I have sent in the past disappeared. The gifts are still there, but no text shows up.
On going to the gift list of a specific model, I could trace my message and see that the text was there, but it does not show in any virtual gift when checking from "My gifts" on my account page.
(Gift) Messages sent from models to me are not affected.
Anyone else noticed this?
If you are having any issues, please contact Customer Service at customerservice@vsmedia.com and include any screenshots you may have.
Quote
** REMOVED BY ADMINISTRATOR **
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Thank you Derek. Seems this was solved on the same day, maybe just a server reboot, but I thought it worth mentioning.
Hi,
wanted to check a gift message sent to a model and noticed that ALL (!) (gift) messages I have sent in the past disappeared. The gifts are still there, but no text shows up.
On going to the gift list of a specific model, I could trace my message and see that the text was there, but it does not show in any virtual gift when checking from "My gifts" on my account page.
(Gift) Messages sent from models to me are not affected.
Anyone else noticed this?
This is happening to me now since the past few days(can't view any of the texts I sent with the gift when I access 'My Gifts' on my profile), also when I send a gift, I get an error message about an invalid transaction ID(instead of a successful message) but the gift goes anyway and the credits get used up too.
Quote
wanted to check a gift message sent to a model and noticed that ALL (!) (gift) messages I have sent in the past disappeared. The gifts are still there, but no text shows up.
On going to the gift list of a specific model, I could trace my message and see that the text was there, but it does not show in any virtual gift when checking from "My gifts" on my account page.
(Gift) Messages sent from models to me are not affected.
Anyone else noticed this?
This is happening to me now since the past few days(can't view any of the texts I sent with the gift when I access 'My Gifts' on my profile), also when I send a gift, I get an error message about an invalid transaction ID(instead of a successful message) but the gift goes anyway and the credits get used up too.
Quote
** REMOVED BY ADMINISTRATOR **
Quote
This is happening to me now since the past few days(can't view any of the texts I sent with the gift when I access 'My Gifts' on my profile), also when I send a gift, I get an error message about an invalid transaction ID(instead of a successful message) but the gift goes anyway and the credits get used up too.
Hello, would you be able to send us a screen shot of what you see on your end? Send it to "customersupport@vsmedia.com". Thanks!
Quote
Created by:
chrisdk
3/10/16 @ 4:45am
(EST) |UTC - 5:00
Location: Spain, longing for Denmark
Posts: 2,447
also when I send a gift, I get an error message about an invalid transaction ID(instead of a successful message) but the gift goes anyway and the credits get used up too.
This has happened to me a few days ago, too. I sent that gift message a second time before realizing it was all fine the first time round. But it did not recur. Quote
This has happened to me a few days ago, too. I sent that gift message a second time before realizing it was all fine the first time round. But it did not recur. Quote
This has happened to me a few days ago, too. I sent that gift message a second time before realizing it was all fine the first time round. But it did not recur.
We apologize for the inconvenience. Please email customersupport@vsmedia.com and they can help get that issue resolved for you. Thanks.
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