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Forums / Technical Support

Expired videos
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Technical Support: Expired videos
Lancelot5910
Created by: lancelot5910

9/30/18 @ 12:26am (EST) |UTC - 5:00
Posts: 9

I use the free videos for VIP's regularly but can't see a way to delete after they expire, they clutter up collection.
May be very obvious but is there a way to delete/ remove expired video
thanks
Quote
Created by: vsangelaa

9/30/18 @ 6:48pm (EST) |UTC - 5:00
Posts: 81

Expired videos will disappear from your collection after 90 days.
Quote
MOTHERFUCKER_JEFF
Created by: motherfucker_jeff

12/26/18 @ 8:08am (EST) |UTC - 5:00
Posts: 1

Expired videos will disappear from your collection after 90 days.


i have many expired videos in my collection that have been there for a while(over 90 days) i would like to see them gone

Quote
Sin_City
Created by: sin_city

1/19/19 @ 5:34am (EST) |UTC - 5:00
Posts: 12



i have many expired videos in my collection that have been there for a while(over 90 days) i would like to see them gone




i don't but i wasn't aware of this rule. I see videos i know expired years ago.
Quote
Created by: vsangelaa

1/21/19 @ 11:47am (EST) |UTC - 5:00
Posts: 81

Developers are looking into the matter and will ensure that all videos, including those from packages that have expired will be removed after 90 days. Thank you for bringing this to our attention.
Quote
Created by: 640509040147

2/19/19 @ 6:55am (EST) |UTC - 5:00
Location: NY
Posts: 1,265

Developers are looking into the matter and will ensure that all videos, including those from packages that have expired will be removed after 90 days. Thank you for bringing this to our attention.



Has there been an update on this matter? I still a ton of expired VODs under "My Collection" account that are well beyond the 90 day mark.
Quote
Created by: vsangelaa

2/19/19 @ 1:53pm (EST) |UTC - 5:00
Posts: 81




Has there been an update on this matter? I still a ton of expired VODs under "My Collection" account that are well beyond the 90 day mark.


We have a task for the developers to look into the matter. However, it is not a priority compared to other pressing matters at this time. The issue will be addressed.
Quote
Created by: vsangelaa

3/5/19 @ 7:58pm (EST) |UTC - 5:00
Posts: 81

This issue has been resolved. Your videos expired videos should start to disappear from My Collection.
Thank you for bringing this to our attention and your patience!
Quote

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