Hi there, we're happy to look into this for you. Can you please provide a bit more information? Are you referring to a private email from a specific model or a mail blast? If you tell us which model you're referring to, that would help us research this issue. Thank you!
Quote
We'll look into it, thank you.
Quote
We're still not able to recreate the issue. Can you please verify the date you received the message? Also, if you could please send a screen shot to customer service, that would help us try to identify the issue. Thanks!
Quote