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Technical Support: Transmission issues
Jcat9lives
Created by: jcat9lives

7/22/22 @ 7:17pm (EST) |UTC - 5:00
Posts: 6

  Report Abuse
It has become more and more difficult to access models in the preview panes and then open their rooms. Also, viewing in the rooms is marred by video freezing and skipping. Has F4F's transmission gotten weaker over time? I don't have degraded transmission problems with other websites.
Quote
Created by: vscustomerservice

7/22/22 @ 7:59pm (EST) |UTC - 5:00
Posts: 871

  Report Abuse
Thank you so much for taking the time to bring this to our attention via the forums. We will definitely be passing this vital information to the appropriate department so it can be investigated. In the meantime, If you could please email us at customersupport@vsmedia.com and advise which devices and web browsers you have experienced this with and any trouble shooting steps you may have tried. Also, if you by any chance have any full screenshots of the experience you received, we would greatly appreciate those as well. Thank you for your time. We look forward to hearing from you. CC
Quote
perfessir
Created by: perfessir

7/22/22 @ 10:20pm (EST) |UTC - 5:00

  Report Abuse
Thank you so much for taking the time to bring this to our attention via the forums. We will definitely be passing this vital information to the appropriate department so it can be investigated. In the meantime, If you could please email us at customersupport@vsmedia.com and advise which devices and web browsers you have experienced this with and any trouble shooting steps you may have tried. Also, if you by any chance have any full screenshots of the experience you received, we would greatly appreciate those as well. Thank you for your time. We look forward to hearing from you. CC


Customer service (?), what the heck do you think would be the difference between a screenshot of a frozen video and a video not frozen.
Quote
Created by: sirlickslot69

7/23/22 @ 4:34am (EST) |UTC - 5:00
Location: Southeastern USA
Posts: 650

  Report Abuse


Customer service (?), what the heck do you think would be the difference between a screenshot of a frozen video and a video not frozen.


My thoughts exactly.. would need a video of a frozen video to be able to determine that the video was frozen..

Quote
Gonad9999
Created by: gonad9999

7/23/22 @ 8:49am (EST) |UTC - 5:00
Posts: 184

  Report Abuse
I am having the problems on safari
Quote
graybearphx
Created by: graybearphx

7/23/22 @ 9:45am (EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569

  Report Abuse
Been here 3+ years. now having the same problems described. But I know better than to ask, since I would just get the canned "Send a screenshot and change your browser" response. Sad.......
Quote
BruceAW
Created by: bruceaw

7/23/22 @ 11:02am (EST) |UTC - 5:00
Posts: 69

  Report Abuse
Here is one reason the preview panel may not work is the model may have just gone on break or offline and the site has not refreshed.
Quote
Created by: sirlickslot69

7/24/22 @ 5:01am (EST) |UTC - 5:00
Location: Southeastern USA
Posts: 650

  Report Abuse
I am having the problems on safari

I generally use Chrome, but I also use Edge, Safari, & FireFox. I get the same issue at times on all but Safari since I use it only on my iPhone. It only seems to be on certain models/locations, and not all the time.

Quote
LoverOfMuscle
Created by: loverofmuscle

7/27/22 @ 9:54pm (EST) |UTC - 5:00
Posts: 2

  Report Abuse
Thank you so much for taking the time to bring this to our attention via the forums. We will definitely be passing this vital information to the appropriate department so it can be investigated. In the meantime, If you could please email us at customersupport@vsmedia.com and advise which devices and web browsers you have experienced this with and any trouble shooting steps you may have tried. Also, if you by any chance have any full screenshots of the experience you received, we would greatly appreciate those as well. Thank you for your time. We look forward to hearing from you. CC


I’ve reported this issue at least 15 times. Why do you keep acting like it’s the first time you’ve heard the issue?? FIX your SERVERS!
Quote
LoverOfMuscle
Created by: loverofmuscle

7/27/22 @ 9:58pm (EST) |UTC - 5:00
Posts: 2

  Report Abuse
It’s stunning how crappy your technical team and equipment handle basic systems issues with freezing video playback - on Safari, Chrome, Firefox, etc. You are well aware of the issues but you keep claiming you need more info. Stop the bullshit and at a minimum offer discounted VIP rates. It’s unconscionable to charge $30/month for subpar video play - literally the ONLY site I constantly have this problem.
Quote
alienfly
Created by: alienfly

7/29/22 @ 12:43am (EST) |UTC - 5:00

  Report Abuse


I’ve reported this issue at least 15 times. Why do you keep acting like it’s the first time you’ve heard the issue?? FIX your SERVERS!




:bowdown :bowdown :bowdown
Quote
Created by: sirlickslot69

8/8/22 @ 7:54pm (EST) |UTC - 5:00
Location: Southeastern USA
Posts: 650

  Report Abuse



:bowdown :bowdown :bowdown

Dunno what the issue is, since I upgraded my internet provider I have had very few connection issues with any of the European models. I don't know about US, Canada or South American sites as I usually don't get there. BTW I'm in the southeastern USA...

Quote
gloababatrana
Created by: gloababatrana

8/8/22 @ 9:08pm (EST) |UTC - 5:00

  Report Abuse
It’s stunning how crappy your technical team and equipment handle basic systems issues with freezing video playback - on Safari, Chrome, Firefox, etc. You are well aware of the issues but you keep claiming you need more info. Stop the bullshit and at a minimum offer discounted VIP rates. It’s unconscionable to charge $30/month for subpar video play - literally the ONLY site I constantly have this problem.


It's pretty clear they don't intend to fix the issues. They're fine with taking up to 70% of the model's income, but to have a site that actually functions seems to be beyond them (or something that, shall we say, is not a priority with them).


Quote
kools007
Created by: kools007

8/15/22 @ 7:23pm (EST) |UTC - 5:00
Posts: 28

  Report Abuse
i am experiencing the same lately. I think the problem is that this website is built on ancient tech. Who uses PHP anymore? So unless they completely rebuild their platform from scratch, these issues will only get worse.
Quote
kools007
Created by: kools007

8/15/22 @ 7:23pm (EST) |UTC - 5:00
Posts: 28

  Report Abuse
(edit) ugh..not sure why it's double posting my replies
Quote
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