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Technical Support: Video delay and pause
I am using an iPhone 12 Pro. Many models video will stop/pause. Have to pause and start again to get video again. Also seeing a 20-30 second delay of video vs chat. Using chrome app
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Hello,
Thank you for taking the time to contact us! Please log out, clear your cache and cookies, then log into the account. If you are still having issues during your show or while in a model's room, we advise you to use a different browser such as Firefox. One last thing you can attempt to do is use a different Media Player, or change the video's resolution with the toggle option located at the bottom left of the model's room.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
R.N. Quote
Thank you for taking the time to contact us! Please log out, clear your cache and cookies, then log into the account. If you are still having issues during your show or while in a model's room, we advise you to use a different browser such as Firefox. One last thing you can attempt to do is use a different Media Player, or change the video's resolution with the toggle option located at the bottom left of the model's room.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
R.N. Quote
Created by:
sirlickslot69
2/24/23 @ 6:08pm
(EDT) | UTC - 4:00
Location: Southeastern USA
Posts: 641
I am using an iPhone 12 Pro. Many models video will stop/pause. Have to pause and start again to get video again. Also seeing a 20-30 second delay of video vs chat. Using chrome app
I had issue similar to what you've described here on my iPhone 13. I cleared cache and shutdown and restarted and still had issues. I checked and there was at the time an update for iOS16.3. I downloaded and installed that and didn't notice any difference first time or two I tried to use it. After about a week I tried again and all was good, video/audio etc worked as normal, and c2c video and audio was back to normal. I just noticed today there's a new update for 16.3.1 .. I'm waitin' to see if I have any more issues before I update this time.
If you scroll down under the Technical Support Forum you'll see my thread titled iPhone 13 for more details.
Just my n-n-n-n-n 5 cents worth...
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I had issue similar to what you've described here on my iPhone 13. I cleared cache and shutdown and restarted and still had issues. I checked and there was at the time an update for iOS16.3. I downloaded and installed that and didn't notice any difference first time or two I tried to use it. After about a week I tried again and all was good, video/audio etc worked as normal, and c2c video and audio was back to normal. I just noticed today there's a new update for 16.3.1 .. I'm waitin' to see if I have any more issues before I update this time.
If you scroll down under the Technical Support Forum you'll see my thread titled iPhone 13 for more details.
Just my n-n-n-n-n 5 cents worth...
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