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Forums / Technical Support

models cant see anon candy tips
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Technical Support: models cant see anon candy tips
TinHatWafey
Created by: tinhatwafey

2/9/19 @ 3:51pm (EST) |UTC - 5:00
Posts: 16

models are asking whos tipping for anon candys
Quote
Created by: vsvalerie

2/9/19 @ 4:31pm (EST) |UTC - 5:00

Hello,

Thank you for taking the time to reach out via the forums. While models can see if a customer sends a gift we also have the option for customers who wish to be discreet and can opt to send gifts via the anonymous option in the tip box. Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you! :)
Quote
TinHatWafey
Created by: tinhatwafey

2/9/19 @ 10:05pm (EST) |UTC - 5:00
Posts: 16

B Alice: guys.. dont send anonumn hearts.. I really dont see who is sendding.. ok ?))

just now she posted this. im saying models cannot see who tips anon candys
Quote
Derek99
Created by: derek99

2/10/19 @ 11:28am (EST) |UTC - 5:00
Location: Living, and stranded on an island in Canada
Posts: 70,089

As Valerie said, webcam models usually can find out, who sends anonymous gifts. When webcam models aren't on, people can send them like that, too.
Quote
Created by: vs_jamie

2/10/19 @ 4:44pm (EST) |UTC - 5:00
Location: CA
Posts: 2,326

Thank you for reporting this issue - we have found the bug and it should be fixed shortly.
Quote
Created by: alberich

2/11/19 @ 11:39am (EST) |UTC - 5:00
Location: breaking in, shaping up, then checking out
Posts: 970

As Valerie said, webcam models usually can find out, who sends anonymous gifts. When webcam models aren't on, people can send them like that, too.

They can see gifts - but not anonymous tipped candies.
Same bug was for halloween pimpkins.
Now they fixed the bug

Quote
Derek99
Created by: derek99

2/11/19 @ 5:25pm (EST) |UTC - 5:00
Location: Living, and stranded on an island in Canada
Posts: 70,089

It sounds similar, and right. I'm glad, the glitches, problems, and issues have been corrected.
Quote
Created by: theeasterbunnyinyourhead

2/12/19 @ 2:18pm (EST) |UTC - 5:00

Thank you for reporting this issue - we have found the bug and it should be fixed shortly.


When is bugfixed sheduled to roll out? Will it be for this contest or not before the St. Patricks promo ?

Quote
Created by: gogogidget

2/12/19 @ 2:44pm (EST) |UTC - 5:00
Location: California
Posts: 236



When is bugfixed sheduled to roll out? Will it be for this contest or not before the St. Patricks promo ?




Apologies, it was fixed right after we posted about it being worked on. If there are models still experiencing this issue please have them alert the monitor in their room or email broadcastsupport with details.

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