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Forums / Technical Support

Divided Video
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Technical Support: Divided Video
FreneticallyCalm
Created by: freneticallycalm

9/24/18 @ 8:40am (EST) |UTC - 5:00
Location: California, USA
Posts: 63

I did 1 continuous video with a new model for 16 minutes.
The system divided the video into two parts: one about 9 minutes and one about 7 minutes.
Because the model was NEW, this prevented me from getting the extra 250 Flirt Reward points one gets from doing a 10+ minute video with a new model.
On top of that, if I want to watch the video again, I have to do so in two parts, which is just irritating.
Has anyone seen this glitch before? What causes it?
Can the 2 videos be merged?
Quote
Created by: suggs

9/24/18 @ 12:54pm (EST) |UTC - 5:00
Location: Left of centre
Posts: 6,768

I did 1 continuous video with a new model for 16 minutes.
The system divided the video into two parts: one about 9 minutes and one about 7 minutes.
Because the model was NEW, this prevented me from getting the extra 250 Flirt Reward points one gets from doing a 10+ minute video with a new model.
On top of that, if I want to watch the video again, I have to do so in two parts, which is just irritating.
Has anyone seen this glitch before? What causes it?
Can the 2 videos be merged?




Had it happen to me a few times, think it's caused when a server drops out and a backup has to pick up the slack. Don't think they can be merged unfortunately.
Quote
Created by: vskurtis

9/24/18 @ 2:47pm (EST) |UTC - 5:00
Posts: 19

Hello,

Thank you for posting in our forums! This is caused by a break in the connection: either on the model's side or the customer's side. It may not be visible during the show but it is enough of a break to make the recording break and start again. At this time, we cannot merge the videos. We may merge videos in the future. Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you.
Quote
Created by: z-money

9/26/18 @ 1:55am (EST) |UTC - 5:00
Posts: 429

Hello,

Thank you for posting in our forums! This is caused by a break in the connection: either on the model's side or the customer's side. It may not be visible during the show but it is enough of a break to make the recording break and start again. At this time, we cannot merge the videos. We may merge videos in the future. Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you.


This is false. Many of my VODs have been split in the past few months. If there is no noticeable “break” in experience, there should be no break in video. It’s a VS recording issue, not a member/model connection issue. That is BS. It has been mentioned before, and obviously nothing has been done to try to fix it since it was first mentioned.
Quote
Created by: z-money

9/26/18 @ 1:56am (EST) |UTC - 5:00
Posts: 429

First brought up by SirAeternal in the beginning of June (forum topic “truncated videos”) and never fixed/taken seriously. Very annoying.
Quote
FreneticallyCalm
Created by: freneticallycalm

9/26/18 @ 5:31am (EST) |UTC - 5:00
Location: California, USA
Posts: 63

First brought up by SirAeternal in the beginning of June (forum topic “truncated videos”) and never fixed/taken seriously. Very annoying.


My concern is the loss of the 250 bonus Flirt Points I got for doing a 10 minute video with a new model. That irks me. That's kinda why I risked spending the credits on the new model in the first place.
Quote
Asti
Created by: asti

9/26/18 @ 7:23am (EST) |UTC - 5:00
Posts: 3,985


My concern is the loss of the 250 bonus Flirt Points I got for doing a 10 minute video with a new model.


FC, be happy you at least have the entire show, albeit in two parts. I had a show broken into 6 parts and only 3 were retrieved. The ending wasn't one of them and this performer's and my schedule rarely match up.
Quote
Created by: z-money

9/26/18 @ 10:51pm (EST) |UTC - 5:00
Posts: 429



My concern is the loss of the 250 bonus Flirt Points I got for doing a 10 minute video with a new model. That irks me. That's kinda why I risked spending the credits on the new model in the first place.


If the show itself was that long then the video shouldn’t matter.

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