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Forums / Technical Support

daily VODs won't play in chrome with PPAPI flash disabled
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Technical Support: daily VODs won't play in chrome with PPAPI flash disabled
wonderboi2009
Created by: wonderboi2009

4/1/13 @ 2:13am (EST) |UTC - 5:00
Location: Kansas, US
Posts: 417

Just starting tonight I'm having trouble getting any of the daily VODs (including ones I watched yesterday) to play in chrome. Nothing happens when you click on the triangle play icon either in the center of the video window or along the bottom. Works fine in Firefox. These are the only ones I can find that use the new player, so maybe it's something with it. Chrome 26.0.1410.23 m with flash 11.6.602.180 NPAPI version enabled, and 1l.6.602.180 PPAPI version is disabled. The PPAPI version was disabled because it previously caused problems with the emoticons displaying incorrectly, but I don't remember the version numbers being the same. Enabling the PPAPI version causes the video player to work properly but breaks the emoticon positioning again. Disabling it fixes emoticon positioning. So I'm guessing that there was a chrome/flash upgrade that broke this.
Quote
Created by: vs_david

4/1/13 @ 12:31pm (EST) |UTC - 5:00
Location: Los Angeles
Posts: 45

Thank you for bringing this to our attention. We have confirmed that we can reproduce the issue in Chrome 26.x with the plugin settings as you described. However, we are still able to get the video to play by clicking on the right-hand side of the video.

Can you hover over the lower-right region of the video and see if you can click to play? This does currently prevent the use of the scrub-bar, but at least you will be able to watch the video while we investigate further.

Thanks!
Quote
wonderboi2009
Created by: wonderboi2009

4/1/13 @ 1:16pm (EST) |UTC - 5:00
Location: Kansas, US
Posts: 417

Yes, I see what you mean. There is a section of the lower right part of the video image that does respond with PPAPI disabled. Thanks for the info on the workaround.
Quote
Created by: thewatchers

4/9/13 @ 10:30pm (EST) |UTC - 5:00
Posts: 328

8 days and this still has not been fixed. :mad :mad
Quote
Created by: suggs

4/9/13 @ 11:06pm (EST) |UTC - 5:00
Location: Left of centre
Posts: 6,768

@ wonderboi

I have the following settings and versions nd VODS work fine for me in chrome ( including new vids of the day


Adobe Flash Player (2 files) - Version: 11.7.700.179
Shockwave Flash 11.7 r700
Name: Shockwave Flash
Description: Shockwave Flash 11.7 r700
Version: 11.7.700.179
Location: C:Program FilesGoogleChromeApplication26.0.1410.64PepperFlashpepflashplayer.dll
Type: PPAPI (out-of-process)
Disable
MIME types:
MIME type Description File extensions
application/x-shockwave-flash Shockwave Flash .swf
application/futuresplash FutureSplash Player .spl

Name: Shockwave Flash
Description: Shockwave Flash 11.6 r602
Version: 11,6,602,180
Location: C:Windowssystem32MacromedFlashNPSWF32_11_6_602_180.dll
Type: NPAPI
Disable
MIME types:
MIME type Description File extensions
application/x-shockwave-flash Adobe Flash movie .swf
application/futuresplash FutureSplash movie .spl

To check ya settings just type the following into the crome search bar

about:plugins
Quote
Created by: thewatchers

4/10/13 @ 9:23pm (EST) |UTC - 5:00
Posts: 328

@ wonderboi

I have the following settings and versions nd VODS work fine for me in chrome ( including new vids of the day


Adobe Flash Player (2 files) - Version: 11.7.700.179
Shockwave Flash 11.7 r700
Name: Shockwave Flash
Description: Shockwave Flash 11.7 r700
Version: 11.7.700.179
Location: C:Program FilesGoogleChromeApplication26.0.1410.64PepperFlashpepflashplayer.dll
Type: PPAPI (out-of-process)
Disable
MIME types:
MIME type Description File extensions
application/x-shockwave-flash Shockwave Flash .swf
application/futuresplash FutureSplash Player .spl

Name: Shockwave Flash
Description: Shockwave Flash 11.6 r602
Version: 11,6,602,180
Location: C:Windowssystem32MacromedFlashNPSWF32_11_6_602_180.dll
Type: NPAPI
Disable
MIME types:
MIME type Description File extensions
application/x-shockwave-flash Adobe Flash movie .swf
application/futuresplash FutureSplash movie .spl

To check ya settings just type the following into the crome search bar

about:plugins



I updated my flash player and that seems to fix it.

Thanks Suggs :drinkup :drinkup
Quote
wonderboi2009
Created by: wonderboi2009

4/13/13 @ 2:40pm (EST) |UTC - 5:00
Location: Kansas, US
Posts: 417

emoticons in chat still don't work right for me in 11.7.700.179. However disabling it which leaves the old NPAPI of 11,6,602,180 works OK and the new video player is working now. VS must have added a fix for this since this is is the same version that was failing before.


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