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Forums / Technical Support

Videos to be Purged
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Technical Support: Videos to be Purged
AssMan-25
Created by: assman-25

6/24/19 @ 3:13pm (EST) |UTC - 5:00

Can you please give more accurate timings about when the videos scheduled to be purged (as announced last month) is likely to happen.

It was stated that 'current' vip members were safe from having their videos removed. Does this mean only those who were vip members on the date the announcement was made or does it also include those who have become vip members since.

I want to be sure that if I were to become a vip member, videos I directed prior to 2014 will be safe, and want to know how much time we have left to ensure this.

Quote
Created by: vscustomerservice

6/24/19 @ 6:45pm (EST) |UTC - 5:00
Posts: 849

Can you please give more accurate timings about when the videos scheduled to be purged (as announced last month) is likely to happen.

It was stated that 'current' vip members were safe from having their videos removed. Does this mean only those who were vip members on the date the announcement was made or does it also include those who have become vip members since.

I want to be sure that if I were to become a vip member, videos I directed prior to 2014 will be safe, and want to know how much time we have left to ensure this.




Hello,

Thank you for posting in our forums! If a customer purchases VIP now, not when the video is recorded, the videos will be saved. As of right now the Purge is scheduled to commence on 07/18/2019.
Quote
Created by: alberich

7/23/19 @ 10:37am (EST) |UTC - 5:00
Location: breaking in, shaping up, then checking out
Posts: 970



Hello,

Thank you for posting in our forums! If a customer purchases VIP now, not when the video is recorded, the videos will be saved. As of right now the Purge is scheduled to commence on 07/18/2019.



Thank you for fooling me - if you would have written that every vod before 2014 gets deleted - I would not have bought VIP.
Be happy with the last vip euros you got from me

Quote
Created by: dan_in_florida

7/23/19 @ 6:12pm (EST) |UTC - 5:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501



Thank you for fooling me - if you would have written that every vod before 2014 gets deleted - I would not have bought VIP.
Be happy with the last vip euros you got from me





Damn Albe, that really sucks! I know you had some very special memories from back then with some of our dear old friends, and I'm very sad that they are now truly ONLY memories, even though you followed the clearly given public instructions to supposedly save them. :helpme :mad
Quote
AssMan-25
Created by: assman-25

7/25/19 @ 7:04pm (EST) |UTC - 5:00

I recently took up vip membership on the understanding that vip members were safe from having any of the videos that they directed prior to 2014 from being removed.

I have noticed that 8 of my earliest recordings on here have disappeared this week. I can also see a warning message on my account page that 58 recorded shows are set to be purged due to lack of activity.

Can you please let me know if the recordings that have disappeared have been deleted. Please also let me know if the same thing is going to happen to all my other recordings prior to 2014.

Can you please let me know why it was promised and assurances given that vip members would not have any of their recordings removed, if this was not going to be the case.
Quote
MidPacificVulcan
Created by: midpacificvulcan

7/26/19 @ 4:54am (EST) |UTC - 5:00
Posts: 782

I would appreciate a clearer explanation regarding my situation. I was VIP during part of 2014 and 2015. My favorite model stopped camming, and I stopped my VIP membership in 2015. This month I signed up for VIP again, mainly to see what was there, then I will probably drop VIP again. So what of mine will be purged and what won't?
Quote
Created by: alberich

7/26/19 @ 10:59am (EST) |UTC - 5:00
Location: breaking in, shaping up, then checking out
Posts: 970

I recently took up vip membership on the understanding that vip members were safe from having any of the videos that they directed prior to 2014 from being removed.

I have noticed that 8 of my earliest recordings on here have disappeared this week. I can also see a warning message on my account page that 58 recorded shows are set to be purged due to lack of activity.

Can you please let me know if the recordings that have disappeared have been deleted. Please also let me know if the same thing is going to happen to all my other recordings prior to 2014.

Can you please let me know why it was promised and assurances given that vip members would not have any of their recordings removed, if this was not going to be the case.


Say goodbye to the 58 - which ones they delete you see when they are gone
Quote
AssMan-25
Created by: assman-25

7/26/19 @ 3:04pm (EST) |UTC - 5:00

I recently took up vip membership on the understanding that vip members were safe from having any of the videos that they directed prior to 2014 from being removed.

I have noticed that 8 of my earliest recordings on here have disappeared this week. I can also see a warning message on my account page that 58 recorded shows are set to be purged due to lack of activity.

Can you please let me know if the recordings that have disappeared have been deleted. Please also let me know if the same thing is going to happen to all my other recordings prior to 2014.

Can you please let me know why it was promised and assurances given that vip members would not have any of their recordings removed, if this was not going to be the case.


I would be grateful if a member of staff from f4f can provide a response to the questions I posted yesterday. It seems as though I have lost more recordings today. Getting a response next week may be too late if the recordings are being deleted - despite what seemed like a clear guarantee that current vip members would not have the recordings they directed removed.
Quote
Created by: alberich

7/26/19 @ 6:08pm (EST) |UTC - 5:00
Location: breaking in, shaping up, then checking out
Posts: 970



I would be grateful if a member of staff from f4f can provide a response to the questions I posted yesterday. It seems as though I have lost more recordings today. Getting a response next week may be too late if the recordings are being deleted - despite what seemed like a clear guarantee that current vip members would not have the recordings they directed removed.



Face up with vods gone - and that there are 58 more for you to be gone forever - was same for me too.
It made me do my decision - if everyone does , maybe one day flirt for free is going to notice that they should do service to us and not vice versa.

Quote
Staat
Created by: staat

7/27/19 @ 1:18pm (EST) |UTC - 5:00
Posts: 27

I also lost a large number of shows from my early days and as VIP we are not taken seriously. When I asked customer service what happened they even still replied that all VIP member shows are safe from purge.
Quote
Staat
Created by: staat

7/28/19 @ 9:13am (EST) |UTC - 5:00
Posts: 27

24 hours later and another batch of videos purged despite being VIP, this time customer service said everything older then a year will be purged and there will be no compensation for the useless VIP membership. Terrible service and communication with regard to this issue.
Quote
Created by: vsangelaa

7/29/19 @ 2:50pm (EST) |UTC - 5:00
Posts: 81

While the intention was to save all VIP videos from the purge, there seemed to be an error with the code and some did get deleted. We are truly sorry for this error. The purge has been stopped and the code is getting adjusted. Any remaining videos belonging to VIP that are currently marked for the purge will be removed from the queue.
Again, we apologize for this error.
Quote
Staat
Created by: staat

7/30/19 @ 12:58pm (EST) |UTC - 5:00
Posts: 27

While the intention was to save all VIP videos from the purge, there seemed to be an error with the code and some did get deleted. We are truly sorry for this error. The purge has been stopped and the code is getting adjusted. Any remaining videos belonging to VIP that are currently marked for the purge will be removed from the queue.
Again, we apologize for this error.

Well, better look again at that queue, because I again lost around 40 videos.

Quote
Created by: vsangelaa

7/30/19 @ 1:06pm (EST) |UTC - 5:00
Posts: 81

212 videos were purged yesterday before we discovered the error. The purge has been stopped. Not just for VIP, but for all members until we can adjust the code.
Quote
Staat
Created by: staat

7/30/19 @ 1:28pm (EST) |UTC - 5:00
Posts: 27

Only 212? Surprisingly low number when I can account for 20% of that total. Anyway, I will see what happens tomorrow.
Quote
Bodini
Created by: bodini

7/30/19 @ 9:29pm (EST) |UTC - 5:00
Posts: 20

Ever thought of asking for volunteers to purge some vods? I'd be delighted to get rid of and forget some of mine. :) Please. Have some. :orglaugh
Quote
Staat
Created by: staat

7/31/19 @ 5:43am (EST) |UTC - 5:00
Posts: 27

This is seriously rediculous, I Just lost 75 videos. 75 videos after you say you stopped the purge completely!
Quote
Created by: alberich

8/1/19 @ 12:16am (EST) |UTC - 5:00
Location: breaking in, shaping up, then checking out
Posts: 970

Thank you for bringing back the purged Vods
Quote
Staat
Created by: staat

8/1/19 @ 1:29pm (EST) |UTC - 5:00
Posts: 27

Yes, glad to see all my videos back also.
Quote
Created by: vsangelaa

8/1/19 @ 1:55pm (EST) |UTC - 5:00
Posts: 81

The code has been adjusted and the purge will be initiated again.
Quote

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