Forum Topics
Technical Support: Logging in when in an open room
Created by:
petek
2/26/18 @ 3:16am
(EST) |UTC - 5:00
Location: Heart of England
Posts: 542
When in open room and seeing a model and chatting as a non-member (grey) and then log in to my account from the link on that page it opens a completely blank white page with only the model's room address bar and whatever toolbars I have. I have to use the refresh button to properly open that page.
It happens in both Firefox and Chrome. Quote
It happens in both Firefox and Chrome. Quote
Thanks for bringing this to our attention. We were unable to replicate this. Can you please take a screen shot of what you are seeing exactly and send it over to CustomerService@vsmedia.com?
Thanks!
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Thanks!
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Created by:
petek
2/27/18 @ 3:43pm
(EST) |UTC - 5:00
Location: Heart of England
Posts: 542
Thanks for bringing this to our attention. We were unable to replicate this. Can you please take a screen shot of what you are seeing exactly and send it over to CustomerService@vsmedia.com?
Thanks!
As requested I have sent screenshots by mail.
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Thanks!
As requested I have sent screenshots by mail.
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Created by:
petek
3/26/18 @ 3:43am
(EST) |UTC - 5:00
Location: Heart of England
Posts: 542
As requested I have sent screenshots by mail.
Are we any further on with this. Your acknowledgement of the screeenshots said you were close to solving the problem. However there has been no change. I have further ascertained that despite it being a blank page the model in the room does see me in his application as being signed in and in his room.
Appreciate you have been unable to replicate the fault so maybe some other members may like to help by trying to log in to their account whilst viewing in an open room and see if they get a blank screen that has to be refreshed to re-open the model's room.
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Yes, same thing happens to me on my phone.
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Created by:
alberich
3/26/18 @ 12:11pm
(EST) |UTC - 5:00
Location: breaking in, shaping up, then checking out
Posts: 970
Are we any further on with this. Your acknowledgement of the screeenshots said you were close to solving the problem. However there has been no change. I have further ascertained that despite it being a blank page the model in the room does see me in his application as being signed in and in his room.
Appreciate you have been unable to replicate the fault so maybe some other members may like to help by trying to log in to their account whilst viewing in an open room and see if they get a blank screen that has to be refreshed to re-open the model's room. Same here when on ipad - on computer however I don't have any problem
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Are we any further on with this. Your acknowledgement of the screeenshots said you were close to solving the problem. However there has been no change. I have further ascertained that despite it being a blank page the model in the room does see me in his application as being signed in and in his room.
Appreciate you have been unable to replicate the fault so maybe some other members may like to help by trying to log in to their account whilst viewing in an open room and see if they get a blank screen that has to be refreshed to re-open the model's room. I do apologize for the delayed reply. To fix this issue is a large project and one we plan on tackling, but it doesn't have a quick solution. We can keep you updated on the progress of this bug fix. Thank you for your patience and for bringing this to our attention.
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Created by:
petek
3/28/18 @ 12:58pm
(EST) |UTC - 5:00
Location: Heart of England
Posts: 542
I do apologize for the delayed reply. To fix this issue is a large project and one we plan on tackling, but it doesn't have a quick solution. We can keep you updated on the progress of this bug fix. Thank you for your patience and for bringing this to our attention.
I do apologize for the delayed reply. To fix this issue is a large project and one we plan on tackling, but it doesn't have a quick solution. We can keep you updated on the progress of this bug fix. Thank you for your patience and for bringing this to our attention.
Thanks for the update.
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I do apologize for the delayed reply. To fix this issue is a large project and one we plan on tackling, but it doesn't have a quick solution. We can keep you updated on the progress of this bug fix. Thank you for your patience and for bringing this to our attention.
Thanks for the update.
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I have great news! The issue has been resolved. You should no longer be experiencing this. Please let us know if you run into anything else. Thanks again for reporting this. It is very much appreciated.
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